Field Service Engineer

Overview

Travel to customer sites to inspect, install, commission, test, calibrate, upgrade, repair, and refurbish ARM/NOV equipment/products.

Responsibilities

• Travel to customer sites to inspect, install, commission, test, calibrate, upgrade, repair, and refurbish ARM/NOV equipment/products.
• Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested and calibrated.
• Perform field upgrades of software and electrical hardware using correct and current software and hardware control protocols.
• Prepare service reports and ARM/NOV documents/procedures at the end of the job and summarize the performed work to the customer.
• Train customers on the safe and proper operation of these products.
• Investigate reported equipment/product problems/NCRs and initiate corrective action.
• Conduct field operational analysis and surveys, creating reports recommending improvements and optimization of existing and future equipment/products.
• Provide information, reports, feedback, and redline drawings to customers and ARM/NOV departments so records of actions are understood and maintained.
• Complete and submit field service documentation in a timely manner.
• Participate in NCR investigations.
• Perform other work-related tasks as assigned.
• Establish and maintain a good relationship with clients, suppliers, and ARM/NOV global team members.
• Comply with all ARM/NOV QA and HSE policies and procedures.

Education/Qualifications

• Bachelors Degree in related field or equivalent

Experience

• Minimum 5 years' experience.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Oil and Gas