Field Service Engineer

Chiron America, Inc.
Department: Service

Reports To: Regional Service Manager
SUMMARY: The Field Service Engineer is responsible for the installation, troubleshooting and repair of CHIRON Group CNC machining centers with total customer satisfaction in mind and ensuring the users of Chiron machines are satisfied with its performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshoot and repair CNC machining centers.
• Setup, install, and commission of CNC machines and install retrofits.
• Conducts training on the operation and maintenance of CNC machining centers.
• Assures machine performance to the OEM specification.
• Renders technical advice and acts as a trusted advisor to customers.
• Provides detailed reports upon completion of service jobs.
• Maintains good communication with Service Department personnel both remote and at the headquarters in Charlotte, NC.
• 100% nationwide travel including some travel to Canada, Mexico and Germany.
• Works nights and weekends if necessary.

QUALIFICATIONS:

• Advanced understanding of mechanical and electrical troubleshooting techniques on CNC machining centers.
• Ability to read mechanical drawings and electrical schematics.
• Decision maker with positive attitude and ability to multi-task.
• Intermediate computer skills and Basic Microsoft Office (Word, Excel, Outlook) skills.
• Self-motivated, customer-centric.
• Strong communication skills, both verbal and written.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required.
• Minimum of 10 years’ experience troubleshooting and repairing up to 5-Axis CNC machining centers required.
• Experience working on CHIRON machining centers, Fanuc or Siemens Control desired.
• Valid driver’s license/passport required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience:

• Fanuc Controls: 3 years (Preferred)
• CNC troubleshooting and Repair: 3 years (Required)

Ability to Relocate:

• United States: Relocate before starting work (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road