Field Service Engineer

The Company:

Getac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies.

• We are a team full of employees that believe in by working together we win together.
• We offer a generous health care policy, PTO, and 401(K) with a 3% Contribution.
• We believe in making a difference every day.
• We offer performance- based bonuses.

The Position:

Getac has an opportunity for a Field Service Engineer to join the team and provide post-sales technical support for Getac products and solutions at customer sites across the U.S. and Canada. The Field Service Engineer has a strong commitment to customer satisfaction, with the ability to identify, analyze, and communicate technical and business issues effectively throughout the post-sales process.

Essential Job Duties

• Able to proivde technical service support for all company products including software configurations, wireless infrastructure, in-car video solution, and vehicle docking stations.
• Provide excellent customer service and phone etiquette in handling key accounts and building account relationships.
• Maintain positive professional relationships with all end-customers, sales and vendors/resellers.
• Able to travel for post-field sales support activities with customers.
• Responisble for timely, accurate, and detailed communication and tracking of projects via internal systems.
• Collaborate with internal teams on a daily basis.
• Escalate issues in a timely manner.
• Identify all technical issues of assigned customer accounts to assure complete customer satisfaction through all stages of the post-sales process.
• Must be able to follow-up and use technical capabilities to support customer post-sales issues.
• Able to travel throughout the US and Canadian sales territory.
• Requires travel 50-75% of the time within US and Canada

Experience & Education:

• Previous networking experience and certification is a plus.
• Strong verbal and written communication skills are required.
OS/Image builds
• - INF drivers, system drivers, BIOS, encription, etc. Microsoft Certification is a plus
• Experience supporting end-user installation, confirguration, upgrades and migration
• Hardware and Software: Experience with technology in vehicles to include in-car video and body worn cameras or laptops, tablets, handhelds, and mobile devices.
• Use of computer systems, MS office is required. Prior experience in a technical support role or project management.
• Ideal Candidate will be located will be located in Southwest territory (AZ, TX, OK)

Travel:

• 50-75% travel

The Location:

Getac has offices in Bloomington, MN and Irvine, CA but this position would be working the Southwest territory.

Why Should You Apply?

• Great Benefits, interesting work
• Reasonable Hours to preserve a positive work/life balance
• Engaging, supportive culture – we have FUN!
• No outside recruiting is required

Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.