Field Service Engineer II

The Field Service Engineer 2 (FSE 2) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires critical problem-solving skills, both technically and in handling customer situations. The FSE 2 is an experienced professional with well-developed communication skills who has an understanding of industry practices and company policies. As the customer-facing technical resource, the FSE 2 will be required to perform technical work and make decisions at the customer site, which will require prioritization, evaluation , and clear communication with support and guidance from a supervisor and senior-level FSEs.

• Perform successful installations at new and existing customer sites
• Complete regularly scheduled Preventative Maintenance activities on time
• Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract
• Complete all paperwork within departmental goals
• Will complete service reports, expense reports, and SFDC requirements
• Complete all necessary training on time to meet Quality requirements
• Develop working knowledge of industry practices and company policies
• Support the new instrument Sales Process by performing site inspections

Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry. In addition to base pay, our full-time regular employees are eligible for an attractive benefits package, cash incentive opportunities, and an equity grant.

The base annual salary hiring range for this position is $90,000 - $115,000.

Starting salaries are determined based on skills, experience, budget and other job-related factors. More information about our total compensation package will be shared with candidates during the recruitment process.