Field Service Engineer

Field Service Engineer

Atlanta, Georgia | Field-Based | ~70% Travel

At Dentistry for Children, technology keeps our practices running so our teams can focus on what matters most: our patients. We're looking for a Field Service Engineer to serve as a mobile technical expert, providing hands-on support for complex desktop, network, and application issues across our Atlanta-area locations. This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running.

• Serve as the on-site technical expert for complex desktop, network, and application issues that require hands-on troubleshooting

• Act as the field-based escalation point for our Tier 2 End User Support team, resolving critical incidents that can't be solved remotely

• Diagnose and repair hardware, network, and connectivity issues across multiple practice locations

• Collaborate closely with Tier 2 support to ensure smooth handoffs, clear communication, and fast incident resolution

• Install, configure, and maintain desktop systems, network equipment, and related infrastructure

• Document incidents, resolutions, and recurring issues to support continuous improvement

• Build strong working relationships with practice staff, providing responsive, professional on-site support

• Associate's degree in Computer Science, Information Technology, or a related field

• Minimum 3 years of relevant industry experience, or an equivalent combination of education and experience

• Strong hands-on troubleshooting skills across desktop, network, and application environments

• Experience supporting or collaborating with a help desk / end user support team

• Excellent communication skills and a customer-service mindset

• Valid driver's license and clean driving record

• Ability to travel approximately 70% of the time within the Atlanta-area territory

• Comfortable working independently and managing a flexible, field-based schedule

• Be part of a mission-driven organization helping children build a lifetime of healthy smiles

• Competitive salary plus travel compensation

• Health, dental, and vision benefits

• 401(k)

• A supportive, collaborative team culture

Location: Atlanta, GA (field-based, servicing area practice locations)

If you're a hands-on technical problem-solver who wants your work to make a real difference for kids and families, we'd love to hear from you.