Field Service Operation Manager

Become part of Ericsson's dynamic team as our next Implementation Manager. In this role, you will be the key driver in effectively managing various implementation services. You will oversee time, scope, and resource planning while adhering to global and local directives. It is not only about maximising our commercial engagements but also ensuring the company's continuous compliance with Environmental, Occupational Health and Safety (E+OHS), data security, and privacy rules. Join us, and take action to secure effective implementation that generates value and influence the future of communications technology.

• Define scope and workforce, planning and managing performance to ensure effectiveness and efficiency.
• Manage the financial performance of the roll-out phase within budget to support the financial success of the project.
• Drive change management through continuous measurement against KPI's and identifying areas for improvement.
• Monitor adherence to processes, regulations and tools, taking impactful corrective action when necessary.
• Set up and manage acceptance procedures with customers and suppliers to secure timely acceptance and payment as per terms and conditions.
• Oversee the invoicing life-cycle in the implementation phase to secure financial success.

• Automation.
• Process Management.
• Service Delivery Business Understanding.
• Communication.
• Presentation.
• Data Analytics.
• Financial Acumen.
• Artificial Intelligence (AI).
• Management of ASP.
• Ericsson Portfolio.
• Stakeholder Management.
• Change and Improvement Management.
• Program/Project Finance Management.
• Workforce Management.
• Project Planning.