Field Service Principal Engineer

Job Purpose

Manage and resolve network CRs efficiently, ensuring timely responses to customer issues.

Document all troubleshooting steps and resolutions for future reference and continuous improvement.

G-PON Technology and Fiber Optic Infrastructure

Report To Position Name

Network Trouble CRs:

Manage and resolve network CRs efficiently, ensuring timely responses to customer issues.

Document all troubleshooting steps and resolutions for future reference and continuous improvement.

G-PON Technology and Fiber Optic Infrastructure:

Oversee the installation, maintenance, and troubleshooting of G-PON technology and fiber optic networks.

Ensure the integrity and performance of fiber optic infrastructure, addressing any issues promptly to minimize service disruptions

Enterprise Maintenance:

Provide technical support and maintenance for enterprise-level customers, ensuring high availability and reliability of services.

Collaborate with enterprise clients to understand their specific needs and deliver tailored solutions.

ADSL Maintenance and Home Visits:

Perform regular maintenance and troubleshooting of ADSL services to ensure optimal performance.

Conduct home visits to diagnose and resolve customer issues related to ADSL connectivity, ensuring high levels of customer satisfaction

Handle all Network Survey required and follow up with field service engineer.

Follow up on Periodic preventive maintenance plan schedule and achievement.

Check hardware availability with field service engineer, Field service technician/IT and confirm its status.

Attend sessions for any new product attached to MISP network and deliver the knowledge to all team members.

Make field survey to grantee all given tasks done in perfect way.

QUALIFICATIONS_ESSENTIAL

• University Degree in telecommunication engineering.

QUALIFICATIONS_DESIRABLE

Problem Solving:

• Perform the troubleshooting procedures to diagnose the ultimate, proper and prompt way to solve all field service problems with MISP high standards of services.

Planning Ahead:

• Share with field service Sr. Supervisor next day plan/actions.
• Set periodic preventive maintenance plan with field service Sr. Supervisor.

Innovation:

• Get work around or temp solution for any sophisticated case that related to field services.

EXPERIENCE_ESSENTIAL

• 4-6 Years’ experience

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL