FIELD SERVICE REPRESENTATIVE

Location: Riyadh, Saudi Arabia

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North –South Railway (NSR), the longest system of it’s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country’s critical infrastructure and e-security solutions that secure the country’s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.

Job Summary

The STES FSR will support the Technical Assistance of AEC for the full duration of the contract by providing technical assistance dedicated to the maintenance of thermal imagers and Night Vision Goggles.

Key Responsibility Areas

• Diagnostics and assessments: Assistance with in-depth diagnostics to accurately identify technical problems of cameras and NVGs, using available maintenance resources.
• Repairs and replacements: Support to maintenance technicians to carry out necessary repairs and replace defective components to ensure the proper functioning of the cameras.
• Preventive maintenance: Ensures the proper implementation of preventive maintenance of cameras and NVGs to minimize downtime, extend the life of the equipment and guarantee its operational availability.
• Calibration and adjustments: Support to maintenance technicians to carry out precise calibration of cameras to ensure optimal performance and maximum reliability in infrared detection and analysis.
• Documentation and Reporting: Maintain detailed records of all maintenance operations performed, problems encountered and solutions provided, as well as regular reports for the chain of command.
• Spare Parts Management: Participates in inventory management by tracking all inputs/outputs of spare parts used for maintenance operations.
• Compliance and Safety: Ensure that all maintenance activities are compliant with Thales procedures and are carried out in safe conditions.

Key Competencies, Skills & Knowledge Areas

(Up to 5)

Theoretical and practical knowledge and experience with Thermal Camera operation & maintenance. Experience in troubleshooting and repair of electronic circuits by visual inspection or by use of diagnostic software or test equipment. Experience in the use of test equipment, such as oscilloscopes, digital multi-meters, power meters, and signal and pulse generators to test, tune, align, adjust, calibrate, and troubleshoot communication equipment. Good understanding of wider CONTRACTOR support services Experience in a complex environment (multi-cultural, multi-disciplinary, matrix organization, customer interactions, etc) .

Qualifications

• Senior Technician diploma in Optronics
• Additional: Knowledge of the family products Camera MINIE/LUCIE or similar

Certifications

• Specialized training and certification in Thermal Camera
• You speak English (French & Arabic are an advantage) with excellent communication and interpersonal relationship management skills

Minimum Relevant Experience

• Specialized knowledge and at least 5 years’ experience in the area of optronics sensors and associated equipment, including all system hardware and software elements.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!