Field Service Supervisor

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

Performs repairs and maintenance to a variety of equipment including but not limited to: Refrigeration, air conditioning, heating, frozen carbonated beverage, fountain soda, ice makers, and various food service equipment. Oversees work assignments for field service personnel who perform on-site services including installation, maintenance, and repair of air conditioning/refrigeration equipment, and general maintenance/handyman services. Schedules Field Service Technicians. Oversees most day to day operations of team. Familiar with a variety of the field’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Handles other duties as assigned.

Responsibilities:

1. Performs repair and maintenance services in the field

2. Provides support and training for team members in the field

3. Oversees day to day service operations in a 24x7 environment

4. Schedules and assigns jobs and work areas to Field Technicians according to their skills, geography, etc to maximize tech efficiency, ensure geographic coverage, and meet established service levels.

5. Manage after hours “on call” schedule

6. Reviews work orders for completeness and accuracy to ensure accurate billing

7. Ensures all department tools, equipment, and vehicles are in good working order

8. Review and approve payroll

9. Employee evaluations

10. Must be able to perform the essential functions of this position with or without reasonable accommodation

Working Relationships:

Operations, Fleet, Payroll, HR, FSS Managers, Coordinators, and Dispatchers

Minimum Education: HS Diploma or GED

Preferred Education: Associates degree or equivalent work experience. Demonstrated base working knowledge appliance repair and/or HVAC/R equipment. Management/Leadership training.

Minimum Experience: Supervision of Field Technicians. 3+ years technical experience in Appliance Repair / HVAC / Refrigeration trade. Basic working knowledge with Microsoft Office products – Word, Excel, Outlook. Proficient with smart phone and/or tablet computers.

Preferred Experience: 3+ years experience supervising Field Service Technicians. CMMS software system experience.

Licenses/Certifications:

Soft Skills:

• Excellent oral and written communication skills
• Strong Presentation Skills
• Ability to foster team work and build collaborative relationships
• Strong interpersonal skills
• Proficient in Microsoft Office Suite

Travel: Regular travel between sites. Valid driver’s license and clean driving record. Ability to travel on short notice.

Hours & Conditions: Split between office setting and field locations. Typically M-F with ability to work evenings, extended hours, and weekends as necessary. Flexibility required and on call for emergencies or special projects.

Physical Requirements:

Mobility: Ability to stand, walk, and move around facilities for extended periods.

Lifting: Frequently lift and carry up to 50 lbs; occasionally heavier loads with assistance.

Manual Dexterity: Use of hands and fingers for handling tools, equipment, and small parts.

Climbing: Ability to climb ladders and work at heights when inspecting or repairing systems.

Bending & Stooping: Regular bending, kneeling, and crouching for maintenance tasks.

Vision & Hearing: Good visual acuity for reading schematics and safety signs; adequate hearing for alarms and communication in noisy environments.

Environmental Tolerance: Comfortable working in hot, cold, dusty, or noisy conditions, and sometimes in confined spaces.

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.

Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.