Field Service Tech Lead

Job Summary:

We are seeking a highly skilled and experienced Field IT Service Tech Lead to manage and support our on-site technical service operations. This role involves leading field technicians, coordinating the installation and servicing of IT equipment—including PCs, interactive panels, AV systems, and classroom technology—while ensuring high-quality service delivery and strong customer relationships, particularly within K–12 school districts.

The ideal candidate will have a solid technical foundation, proven leadership experience, and a proactive, customer-focused approach. This position requires significant travel within assigned school districts across Texas, including but not limited to San Antonio, Austin, Round Rock and possible Corpus Christy area.

Key Responsibilities:

• Lead and supervise a team of field or staffing technicians responsible for the installation, troubleshooting, and maintenance of IT equipment (Chromebooks, laptops, desktops, interactive panels, AV systems, and other educational tech).
• Coordinate daily technician schedules, assign service tickets, and ensure prompt, high-quality resolution of service requests
• Act as the primary escalation point for complex technical issues; provide hands-on support and solutions as needed.
• Monitor team performance, deliver ongoing training and technical mentorship, and conduct regular reviews to ensure high service standards.
• Ensure accurate documentation of all field activities, including service reports, installation checklists, and customer acknowledgments.
• Collaborate with project managers and operations teams to execute large-scale IT deployments and classroom technology rollouts.
• Maintain inventory control of equipment, tools, and parts assigned to field technicians.
• Communicate effectively with school district personnel and administrators to ensure service expectations are met and issues are resolved promptly.
• Ensure compliance with all company policies, safety standards, and industry regulations during fieldwork.
• Travel extensively across assigned territories in Texas to meet customer needs.

Qualifications:

Education:

• Associate degree in Information Technology, Computer Science, or a related field (preferred).
• Relevant certifications
• Ability to drive cargo van

Experience:

• Minimum 5 years of IT field service or technical support experience.
• At least 2 years of experience in a lead or supervisory role.
• Hands-on experience with computer hardware, networking, software installations, and audiovisual systems in a school or enterprise environment.

Skills:

• Strong leadership, organizational, and coordination abilities.
• Excellent troubleshooting and diagnostic skills.
• Effective communicator with strong customer service orientation.
• Proficiency in ticketing systems, remote support tools, and Microsoft Office Suite.
• Physically capable of lifting and transporting IT equipment and tools as needed.
• Ability to drive cargo van and 16-foot truck

Additional Information:

• Job Type: Full-time
• Location: On-site; extensive travel required across Texas
• Schedule: Monday to Friday, 8-hour shifts
• Salary: Competitive, commensurate with experience
• Benefits: Health Insurance; Dental & Vision Insurance; Paid Time Off (PTO)

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person