Field Service Technician

We are looking for a Field Service Technician located in the Southeast Region to join our exceptional Service team! Position can be located out of Tennessee, Georgia, South Carolina & Kentucky! This role will be spending time between home office and in the field at client sites in the Southeast region.

What does the Field Service Techs do?

Under the general direction of the Field Service Manager, you will provide technical support and service to Caljan’s North American customers during the complete life-cycle of a machine. As a machine expert, you will provide advice and technical support to our customers while promoting and maintaining an image consistent with Caljan's values towards professionalism and customer service. This role also guarantees a minimum of 80 hours per payroll period (bi-weekly) so you aren't missing out on pay during slow seasons.

Responsibilities include:

• You will install, integrate, repair and troubleshoot machinery of a complex and involved design requiring a high level of technical skill/knowledge.
• You will ensure all established inspection, testing, quality and operating specifications are met.
• You will direct and/or supervise customer’s employees or Caljan contractors during machinery installations and integrations or servicing.
• You will identify and correct hardware or software discrepancies.
• You will maintain positive customer relationships.
• You will identify new product opportunities and make recommendations for product improvements.
• After you review the customer’s parts inventory, you will advise the customer of necessary parts that should be included in the customer’s stock.
• You will support Caljan’s Customer Support team by receiving and responding to customers, contractors, Sales and other technical inquiries.
• You will function as a technical resource for the Sales Account Managers and Engineering Design organization (Electrical & Mechanical) to address and resolve inquiries and problems related to installation and integration or repair. You will provide technical support for other departments (Operations, Accounting, Sales, etc.).
• You will prepare accurate and timely trip reports that summarize work performed, status and condition of installed equipment and identify additional equipment and parts opportunities.
• You will comply with all Caljan safety and travel and expense policies as well as safety guidelines.
• You will work with customers and the Customer Support team to resolve warranty, installation, and commissioning issues.
• You will maintain up-to-date technical knowledge on all products sold by Caljan and competitive products.
• You will demonstrate supported products to customers, including training on operations, maintenance, and routine troubleshooting.
• Other duties as assigned.

Minimum Qualifications:

• Associate's Degree, Technical Degree, ora High School diploma/GED with 3 plus years of equivalent job experience.
• Technical Degree in Electro-Mechanical (or similar area of study) heavily preferred.
• Prior mechanical or electrical assembly experience
• Have a current and valid driver’s license with reliable transportation.
• Must have the ability to travel approximately 70% of the time, including some weekends and 5% international travel. Must have access to a major airport.
• Must be able to lift, push, or pull up to 30-50 pounds.
• Must be able to work overtime as required to meet customer deadlines including holidays and weekends if needed.
• Must be able to use a Forklift and be trained to use an overhead crane.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with internal teams, external partners, and customers.
• Able to work independently and make decisions in identifying, troubleshooting, and resolving issues.
• Legal authorization to work in the United States is required.

Why Caljan?

When you work at Caljan, Inc. USA you become part of a world-wide organization.

Caljan, Inc. is a leading provider of Logistics Automation Solutions and is the leading manufacturer and provider of telescopic conveyor systems. Our mission is to improve industrial safety and productivity worldwide through quality and innovation.

We’re growing…and if you have experience as a Field Service Technician, this might be the perfect opportunity for you!

We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please email hr.us@caljan.com.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: On the road