Field Service Technician

Job Title: Field Service Technician

Location: Schaumburg, IL, few weeks then move to Huntley IL.
Department: Field Services

Job Summary:

The Hunter Foundry Field Service Technician is responsible for providing on-site installation, repair, maintenance, and technical support on Hunter Foundry Machinery. The role involves troubleshooting complex systems, ensuring equipment operates efficiently, and delivering exceptional customer service to clients.

Key Responsibilities:

• Installation, Start-up and Maintenance:
• Install, inspect, and test equipment or machinery at customer sites.
• Start-up machinery at customer sites.
• Perform routine maintenance and preventive care to ensure optimal equipment performance.
• Troubleshooting and Repair:
• Diagnose and resolve technical issues with equipment or systems.
• Replace defective components and recommend upgrades or improvements as needed.
• Consults with Hunter Foundry engineering personnel to resolve unusual problems in system operation and maintenance.
• Customer Support:
• Provide technical assistance and training to customers regarding equipment use and maintenance.
• Maintain a professional demeanor while addressing client concerns or questions.
• Documentation and Reporting:
• Prepare detailed daily and end of project service reports, including maintenance records and parts used.
• Document all actions and provide feedback to internal teams to improve product reliability.
• Safety Compliance:
• Follow safety protocols and ensure compliance with company and customer safety standards.
• Identify and mitigate potential hazards on job sites.
• Travel:
• Travel to customer locations, often on short notice, to perform service work.
• Manage schedules and prioritize service calls to meet deadlines.

Qualifications:

• Education:
• High school diploma or equivalent (required).
• Associate’s degree or technical certification in mechanical field preferred.
• Experience:
• 5+ years of experience in field service or equipment maintenance.
• Experience with Foundry molding equipment is a plus.
• Skills:
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Proficient with tools, diagnostic equipment, and software.
• Ability to read and interpret blueprints, schematics, wiring diagrams, and technical manuals.
• Knowledge in electrical systems, hydraulics, and pneumatics.
• PLC A B & GE (Program) monitoring, downloading, and/or troubleshooting experience a plus but not required.

Physical Requirements:

• Ability to lift up to 50 lbs.
• Comfortable working in various environments, including confined spaces and heights.
• Willingness to work irregular hours and be on-call as needed.

Work Environment:

• Primarily field-based with exposure to industrial settings.
• Frequent overtime is required.

Additional Requirements:

• Valid driver’s license with a clean driving record.
• Valid passport for international work.
• Ability to pass background checks and drug screening.
• Position requires 80% travel with occasional international travel.
• Self-starter Be able to adapt to changing work schedules to accommodate the customer
• Basic knowledge of Microsoft Office, IE Word, EXCEL, etc.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: In person