Field Service Technician

Job Summary:

This is specialized work involved in the inspection of Fire Rated Doors per NFPA 80. Employees in this job serve ensure that inspected facilities are in compliance with the NFPA 80 standards for fire door inspections and in accordance with Remedi8’s Training Methods and Procedural Manual (TMP-001).

They also perform field repair of fire rated doors, frames, and hardware per NFPA 80, NFPA 105, and the IBC (International Building Code) standards.

Duties/Responsibilities:

• Inspection of fire-rated and smoke doors per NFPA 80.
• Successfully complete Remedi8’s training for Fire Door Inspection as outlined in Remed8’s ISO 17020:2012 certification requirements.
• Ensure completion ofaccuratereports for customer code compliance.
• Maintain professional,timelycommunication with customers prior to and following projects.
• Perform minor repair of fire door frames, doors, locksets, latches, closers, strike plates, miscellaneous door and frame hardware and material to bring up to code requirements.
• Perform repairs inordinancewith NFPA 80, NFPA 105 and the IBC standards for fire door performance.
• Fill holes in frames/doors.
• Shim to correct clearances.
• Clean/installclosersand hardware to fix latching and closing issues.
• Establishplanof action for door replacement through facilities in a time efficient manner.
• Document repairs thatare not able tobe completed, obtain and record specifications for hardware to be ordered.
• Provideaccuratedocumentation for customers’ code compliance.
• Work with hand tools (drill, screws, screwdriver, tap & dye sets, Bondo, sander, etc.)

• Administer proper infectious control measures per hospital requirements.
• Other duties as assigned. (Support other service lines)

Requirements and Preferred Experience:

• Must be efficient with smartphones, tablets, computers, and Microsoft Office for reporting daily progress to Operations Support.
• Demonstrateabilityto complete on-site emergency troubleshooting.
• Must be able to understand how to read Life SafetyPlans (LSPs)and work through afacility self-directed.
• Must havehighattention to detail.
• Demonstrate knowledge and use of tools and maintenance and calibration equipment.
• Demonstrateabilityto follow inspection methods and procedures, recognizing and recording deficiencies.
• Experience in customer service and working with the public and clients.
• Knowledge of computer software, including Word, Outlook, and Excel.
• Self-starter, excellent listener and able to complete tasks upon deadlines and with limited supervision.
• Maintain professional,timelycommunication with customers
• Excellent client-facing and internal communication skills.
• Excellent writtenandverbal communicationskills.
• Good record keeping andtracking offacilities repair work.

Physical Requirements:

• The associateis regularly required tostand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
• Must be able to lift and/or move up to50 pounds occasionally.
• Working extended hours, including evenings andweekendsmay berequired.

Additional Requirements:

• Must be 21 years of age.
• Musthave a validdriver license.
• Must pass drug screen, criminal backgroundcheckand driver’s license check.
• Must be ableto travelextensively.

Perks and Benefits:

• Medical, Dental, and vision coverage
• 401(k)/Roth with company match
• Work-Life Balance: PTO (Paid Time Off), paid holidays, and balanced work schedule

EEO, including disability/vets