Field Service Technician

Completes service duties on all levels. Responsible for repairing and maintaining security systems after installation. Evaluates and provides feedback on any current and upcoming service calls, as well as technicians performing all work. Provides on-site directive to team while maintaining expected priority levels of projects and assisting on installs. Keeps up to date on emerging technology and assists with selection of new products and manufacturers. Ensures all work assignments are successfully implemented and maintained to company standards to include supporting sales, customer services, technical, equipment, training and orientation to meet or exceed standards and forecasts. 

Scope of Work: 

• Assists the Project and Service Managers with assessing priority and scheduling of work activities and timely delivery of equipment 

• Meets with clients to discuss concerns or issues with the performance of the system 

• Utilizes diagnostic tools to assess the performance of various components of various systems 

• Identifies problems and potential problems, appiles solutions and engages in troubleshooting efforts until a solution is found 

• Upgrades and modifies existing installations to improve the performance or stability of the system 

• Perform routine and preventative maintenance to catch issues before they become a problem for the end user 

• Programs and configures commercial electronic security systems including door access control, CCTV, intrusion detection, low voltage communication, signaling devices, etc. 

• Reviews all work to ensure the systems are functioning properly and satisfy local code requirements 

• Demonstrates the company core values as a highly skilled leader on the technician team 

• Manages multiple projects simultaneously within approved hours and margin tolerances 

• Completes miscellaneous tasks as assigned by managers and/or supervisors 

• Follows all OSHA standards 

• Other tasks as assigned by management 

Requirements: 

• Ability to be on-call on a rotational basis 

• Minimum 3 years of experience in the low-voltage security industry 
  
• Possess the ability to develop and present information to team members and clients 

• Possesses advanced troubleshooting skills and mechanical aptitude 

• Must be detail-oriented and highly organized 

• Delivers product training to end-users 

• Strong proficiency in Microsoft Office products (Word, Excel, and Teams) 

• Overnight travel may be required on an as-need basis 

• Must be able to work in various environmental conditions 

• Must be able to lift 50 lbs. 

• Must be able to work in confined spaces and on ladders and lifts at various heights  

• Must possess a valid PA driver’s license 

• Must be able to pass a drug and alcohol test 

Leadership: 

• Provides leadership and positive attitude.  

• Directs resources to technicians for any assistance needed during service calls  

• Provides technicians expressive examples of proper work ethics, following company standards and expectations 

• Becomes a champion for change and growth within the department and overall company