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Field Service Technician

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Compensation Data

Salary ranges from $35.90-$41.75 per hour based on skills and experience.

Our benefits include

$3,000 SIGN-ON Bonus
Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
401k program with 6% company match
Personal time off and company-paid holidays
Opportunities for career growth and competitive salary commensurate with experience
Tuition reimbursement for job-related continued education
Referral Program
You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

The Hiab facility is located in Fenton, MO, however all field service work will be conducted in the St. Louis, MO and surrounding areas.

Key responsibilities

Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager’s instructions
Follow applicable safety rules, agreed working practices and environmental requirements
Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager
Respond to customer’s queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines
Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager
Recognize sales opportunities and communicate to District Service Manager
Coach/tutor junior colleagues and trainees as necessary
Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

What we are looking for

Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
Valid Driver’s License is required
No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
High School diploma or equivalent is required
5+ years of mechanical, hydraulic and electrical operations
Appropriate diagnostic and troubleshooting skills
Own tools required
Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
This position requires 100% travel

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Ready to apply?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
www.hiabgroup.com

Job Type: Full-time

Benefits: