Field Service Technician - Austin, TX

Job Description

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.
• Field service & support:
  • Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
  • Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
  • Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow-up
  • Provide post sale in-servicing on equipment operation and maintenance
  • Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
  • Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers
  • Maintain an accurate inventory of Stryker equipment and parts.
  • Other duties as assigned by Manager/Supervisor
  • Travel up to 50% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties
  • Qualifications & experience:
  • Abide by and support the policies set forth in the Stryker Code of Conduct
  • Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
  • Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy
• Education & special trainings:
  • Bachelor’s degree or equivalent experience preferred

Qualifications & experience:

• Must be willing to travel throughout Austin, North Austin & Central Texas
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to read and understand technical drawings
• Ability to troubleshoot technical issues and perform technical repairs preferred
• Highly organized and able to prioritize tasks
• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
• Knowledge of proper lifting/body mechanic techniques preferred
• Strong interpersonal and communication skills
• Strong attention to detail

Pay rate will not be below any applicable local minimum wage rates.