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Field Service Technician I
Summary:
Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products. The technician must possess a strong aptitude to master new product technologies, electrical schematics, and product/controls integration. Must reliably provide Factory Authorized Services including: Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix, and BMS interface. Must possess and consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal, and writing skills. The technician must accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.
Essential Duties and Responsibilities:
- Provide technical support via phone when not scheduled for service
- Coordinate the status of all service activity with Field Service Coordinators
- Review in advance any technical information required for scheduled service
- Minimize costs to the company from service and warranty transactions
- Thoroughly document all service activity and promptly submit all reports
- Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations
- Report all expenses accurately and promptly
- Maintain vehicle inventory as necessary
- Available for overtime and off-hour assignments
- Available for travel as assigned
- Attend Product Training sessions as assigned
- Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- High School Diploma and 1-2 years trade school education in HVAC/R and related areas.
- Or 7 years related experience in the HVAC/R industry.
- Or Journeyman/Master HVAC trade license
Certificates, Licenses, Registrations:
- Type II EPA certification for the handling and reclamation of refrigerants
- Valid Driver’s License with a good driving record
- Must be in the process of training to attain or currently hold a Journeyman’s License for HVAC or equivalent license.
- OSHA10 Training
Language Skills:
- Ability to read and follow written instructions
- Ability to speak effectively with employees of the organization
- Ability to work from verbal instruction
Mathematical Skills:
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to walk and climb or balance. The employee must be able to climb ladders and work at heights. The employee must be able to life and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel by air to various job sites.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly exposed to an office environment with occasional exposure to a manufacturing and warehouse environment.
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