Field Service Technician II

uties & Main Accountabilities ·

• rovide reliable technical assistance to internal and external customers. ·

• rovide professional coverage of Technical Support Helpdesk. ·

• upport focus on accuracy, timely feedback, and customer satisfaction. ·

• rive timely identification, investigation, resolution, root cause analysis and replication of technical issues. ·

• uild internal relationships to expedite complicated cases. ·

• evelop broad understanding of customer needs. ·

• upport the knowledge-sharing mindset, methodology, and tools. ·

• elp and Develop Technical Support processes. ·

• nsure proper documenting and recording of all activity and communication and address systemic coordination issues. ·

• e part of a team that is solving complex technical problems for the customer ·

• rive timely responses to customer demands by supporting the coordinating efforts of different teams ·

• uild business acumen while learning to address customer's technical needs R

esponsibilities ·

• ervice and maintenance of Honeywell and third party equipment ·

• nstall Honeywell EBI, prepare graphics and necessary programming works as per specifications. ·

• roficiency in BMS programming & Maintenance. ·

• upervision of cabling & field installation works. ·

• erform duties outside of normal working hours as per agreed rosters and as directed. ·

• afety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations) ·

• arry out hazard and risk assessments for all tasks as per company policy and procedures. ·

• eport near misses, incidents, and other opportunities for improvement. ·

• espond to customer inquiries and maintain the customer equipment to the required standard regularly performs preventive / corrective maintenance and promptly intervenes on maintenance needs. ·

• esponsible for the delivery of the support services to customers respecting global standards and processes. ·

• nderstand the customer needs and resolve issues through technical knowledge. ·

• dentifies service business opportunities in the customers' installed base. ·

• iagnosis, troubleshooting, Maintenance, and escalation for rectification of issues for timely closure of service requests. ·

• uality of delivery: Deliver promptly against service request, respecting agreed timing and ensure timely closure and tracking. Deliver on Customer Satisfaction, process up-time and system performance metrics. ·

• evelopment and maintenance of site-specific documentation and quality assurance information as instructed by team leader. ·

• eep technically current with the HBS products and offerings. Understand legacy systems/upgrades and use all new systems/products. ·

• ystem upgrades, augmentation, modifications, and maintenance services (Installation/configuration/implementation/commissioning/maintenance support) of Honeywell’s HBS offerings ·

• nternal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing ·

• inancial control according to previously agreed budgets and plans. ·

• upport Working Capital Team and Service Administrator to collect the payment on time from customer. ·

• ustomer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generate and support sales leads) and provides customers with the most effective solutions ·

• rovide special / custom training to customers upon request.

achelor's degree Electrical, Communication, Mechanical Engineering or equivalent. 3

-5 years’ experience servicing HVAC, BMS , Fire, Security or access control systems. § Honeywell and Industry based programming skills S

trong fault-finding skills E

xcellent Honeywell product knowledge § Network/ICT Skills A

bility to interact and build relationships with customers. A

bility to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role. A

bility to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements. § Must be able to work with limited supervision and direct contractors or other service technicians. G

ood communication both written and verbal. T

he ability to work under pressure. S

trong commitment to safety and safe working environment. Software Skills : EBI , XLWEB , CPO , CARE , CP Studio , Niagara , XLS3000 , Tema line