Field Services Engineer - 1 Year Contract

The Field Service Engineer provides on-site and remote technical support for IT systems, ensuring smooth operations across hardware, software, and network environments. This role is hands-on and customer-facing, requiring strong troubleshooting skills and the ability to communicate technical concepts clearly.

Key Responsibilities:

Incident Management:

• Receive and respond to escalated tickets from Service Desk or end users.
• Provide regular updates to L1 support and Team Leader regarding ticket status and resolution.
• Escalate unresolved issues to Vendors or L3 support.

Technical Support:

• Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, docking stations, and other peripherals.
• Support installation, upgrade, de-installation, and repair of end-user devices.
• Provide support for office automation software and approved application suites.
• Infrastructure Support:
• Assist in implementing approved infrastructure changes onsite.
• Perform basic network tasks such as patch cable replacements and fault diagnosis under direction from Infrastructure Teams.
• Act as an extension of Network, Application, and System Admin Teams.

Operational Tasks:

• Conduct on-site analysis of incidents and requests.
• Maintain accurate records of service activities and inventory.
• Assist in inventory audits and update tracking sheets for Asset Management.
• User Support:
• Provide telephonic, remote, and desk-side support.
• Deliver basic user training and assistance on IT systems and applications.

Requirements:

• Proven experience in IT field services, desktop support, or technical support roles.
• Strong knowledge of Windows OS, hardware troubleshooting, and common enterprise applications.
• Ability to work independently and escalate issues when necessary.
• Excellent communication and stakeholder management skills.