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Field Service Technician I
Interfaces with clients, vendors, and multiple teams while providing resolution to problem incidents as escalated from the service desk or other teams.
Performs installation and configuration of desktop hardware and peripherals in the enterprise. These include, but are not limited to: PCs, Laptops, Thin Computing Devices, Phones, Mobile Phones, Tablets/Handheld Wireless Devices and Printers.
Installs/deinstalls ports for both data and telephony needs.
Interface with clients, vendors, and multiple teams on small scale projects involving installation of and changes to desktop assets.
Demonstrates proficiency in multiple technologies (desktop/laptop hardware, printers, telephony).
Manages small projects and meets deadlines with moderate supervision from more experienced peers, Supervisor and/or Manager.
Assists with larger scale projects as needed.
Serves as (SME) Subject Matter Expert for at least one technology
Assists in writing Knowledgebase Documents
Adheres to departmental policies and procedures to assure prompt resolution to identified problems.
Education: Associates Degree in a related field or related work experience may be considered in lieu of degree.
Experience: 2 years of experience in computer electronics, PC and/or telephony support. Experience in microcomputers and supporting desktop hardware/software required.
Licensure, certification, and/or registration: CompTIA A+, Dell Hardware, Certification (WPD).
Other Minimum Qualifications: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and understanding of the English language (both written and oral). Must have excellent problem-solving skills and be customer service oriented.
Recruiter:
MARK MISKOVICRecruiter Email:
mamiskovic@carilionclinic.orgFor more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies


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When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
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