Field Support Engineer-4

Job Type: Contract

Job Category: IT

Job Description

Working hours Flexible
Might be required to work in the night / holidays shift based on project requirement
Will have to cover a radius (Max of 30-40 miles) from reporting location on need basis

• Strong Field Support experience
• Basic Networking skills (like IP Addressing, DHCP, DNS, etc)
• Understand of IDF environment (or willingness to learn)

Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
Proactively and consistently communicate with clients and colleagues
Accurately and promptly record all-time in our ticketing system
Proactively manage ticket queue
Ensure all ticket notes and statuses are up to date
Troubleshoot end-user technical issues and document all steps up through resolution
Effectively multi-task to manage workload
Collaborate on the improvement of operational effectiveness
Document, take ownership of, and escalate issues
Meet individual and team SLA targets

Required Skills

DEVOPS ENGINEER

SENIOR EMAIL SECURITY ENGINEER