Field Support Technician

CHR Creative is an integrated information and technology management company. We are a leading local IT-managed service and network security provider seeking to add a skilled, personable individual to our staff. Our client support and project teams have grown, and we need to add another team member to focus on the design, development, production, and operation of high-performance, cost-effective information systems.

ABOUT US:

As one of the fastest-growing companies in Oregon, CHR Creative is a dynamic, fast-paced company with excellent benefits. Our focus is firmly locked on giving our clients (who outsource their IT, network cybersecurity, and telephony to us) the best possible user experience. We work with clients ranging in size from a handful of users to over 500 and support users in several states.

WHO WE ARE LOOKING FOR:

If you are a confident, professional, and experienced person looking to join a great team, we want to hear from you. Are you a friendly individual who enjoys working with a team, meeting new people, and learning more about them and what their company does? Do you enjoy working with other technical professionals, engineers, and IT administrators? Do you enjoy helping others find reasonable solutions to issues that they face or helping them get what they need for their company to be better and more effective in their space?

Are you passionate about technology, system security, and the latest business solutions?

We are growing rapidly, and we are looking for someone who can integrate into our team quickly while contributing their ideas and creative touch. We support a wide variety of clients and their technical needs and need someone to help us make sure they are receiving the best service we can provide. We also need to ensure that our clients get the results they need promptly and effectively.

WHAT ARE WE LOOKING FOR IN THIS POSITION?

• A great aptitude for client service, friendly, enjoyable to be around, reliable, detail-oriented, and excited to be in the industry.
• Experience deploying & supporting Microsoft Windows Workstations
• Experience with Microsoft 365, endpoint protection solutions, backup solutions, ADDS, DNS, DHCP
• Experience deploying and supporting wireless technologies
• Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, switches, routers, hard drives, Windows operating systems, etc.).
• Broad technical knowledge and a desire to grow and share your knowledge and experience in the technical field.
• A valid driver’s license and dependable vehicle

WHAT WILL YOU BE DOING HERE?

• Respond promptly to client inquiries via phone, email, or support tickets.
• Travel to client sites, providing technical support and guidance to end users, including diagnosing end-user issues, network, and workstation problems.
• Keep clients informed of incident progress, notifying them of impending changes or updates.
• Occasionally provide remote assistance for higher-level support teams for some project deployment needs.
• Remain flexible and adaptable with scheduling, as priorities may change during a shift.
• Other relevant job duties as assigned.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Ability to Relocate:

Milwaukie, OR: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Milwaukie, OR 97222 (Required)

Ability to Relocate:

• Milwaukie, OR 97222: Relocate before starting work (Required)

Work Location: In person