Field Support Technician

Role: Field Support Technician

Location : Albany New York 12204
Join our dynamic team as a Field Support Technician and become the vital link in delivering seamless IT support and infrastructure management across diverse client environments. In this energetic role, you will troubleshoot technical issues, maintain hardware and software systems, and ensure optimal network performance. Your proactive approach will help keep operations running smoothly, empowering users with reliable technology solutions. This paid position offers an exciting opportunity to develop your technical skills while making a tangible impact on daily business functions.

<Duties>

• Provide on-site and remote technical support for hardware, software, and network issues, ensuring quick resolution of user problems.
• Troubleshoot and resolve software issues related to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office and enterprise tools like ServiceNow and Jira.
• Manage computer hardware components, including desktops, laptops, mobile devices, and peripherals, ensuring they operate efficiently.
• Configure and maintain network infrastructure elements such as LANs, WANs, VPNs, firewalls, DNS settings, TCP/IP protocols, and network devices like Meraki equipment.
• Support IT infrastructure by assisting with Active Directory management, Group Policy Objects (GPO), SCCM deployment, BMC Remedy ticketing system updates, and network administration tasks.
• Assist with the setup and management of operating systems including Windows Server environments and macOS systems.
• Collaborate with team members to analyze issues using strong analysis skills and escalate complex problems when necessary to ensure minimal downtime.

<Skills>

• Proven experience in technical support roles with a focus on desktop support and help desk functions.
• Strong knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls, and network security protocols.
• Proficiency in troubleshooting software issues within Windows (including Windows Server), Linux distributions, and macOS operating systems.
• Familiarity with computer management tools like SCCM for software deployment and asset management.
• Experience working with Active Directory for user account management and GPO for policy enforcement.
• Ability to support mobile devices and peripherals while maintaining excellent customer service skills.
• Excellent communication skills to clearly explain technical solutions to non-technical users; proactive in providing customer service that enhances user experience. This role is perfect for motivated individuals eager to grow their IT expertise in a fast-paced environment while supporting diverse technological needs across various client sites. Join us to be part of a vibrant team dedicated to delivering exceptional IT solutions that power success!

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Job Type: Contract

Pay: $22.00 - $23.00 per hour

Expected hours: 40 per week

Work Location: In person