Field & Support Technician

Job Description:

Clutch is a growing payments and merchant-services company that helps local businesses simplify how they accept payments. We work closely with business owners, use modern technology, and operate like a startup: fast, organized, and hands-on.

You’ll support our operations and leadership team with responsibilities such as the following:

• Owning technical issues from first report to full resolution
• Troubleshooting payment terminals, POS systems, gateways, and integrations
• Supporting merchants with deposits, batching, connectivity, and processing errors
• Coordinating with processors, gateways, and internal teams until issues are resolved
• Documenting root causes and solutions to prevent repeat issues
• Maintaining clean support logs, notes, and internal documentation
• Improving systems, workflows, and technical processes

Qualifications

We are not hiring based on years of experience.

We are hiring based on the right fit.

You may be a strong fit if:

• Able to translate technical issues into plain language for merchants
• Willing to research, test, and verify solutions independently
• Documents fixes so problems don’t repeat
• Performs well in fast-moving, high-expectation environments
• You follow problems until the end
• You are comfortable being the point person for technical ownership
• You operate well with autonomy and responsibility

Experience with payments, POS systems, terminals, or technical support is helpful—but not required.

What We Offer

• High-accountability, high-trust environment
• Competitive pay tied to performance
• Opportunity to grow with the company
• Direct access to leadership
• Clear expectations and zero office politics
• A culture that rewards ownership and execution

If you perform, you will be trusted and rewarded.

How to Apply

Apply through Indeed or message directly for a confidential conversation.

When applying, include a short note answering this question:

Tell us about a time something went wrong and you took full ownership—without being asked. What was the outcome?

Applications without this will not be reviewed.

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: Hybrid remote in Wrentham, MA 02093