field support technician

Skywalk Global

<div><p>Job Summary</p><div><p>
The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.</p><p><b>
General Position Summary:</b></p><p>
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.</p><p></p><p><b><br>
How We Work:</b></p><p>
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.</p><p><b>
Major Duties and Responsibilities:</b> (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)</p><ul><div>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</div><div>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</div><div>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</div><div>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</div><div>
Installs, configures, and maintains software on mobile devices.</div><div>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</div><div>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</div><div>
Works closely with court staff and local administration with office moves, adds, and changes as required.</div><div>
Corresponds with users and staff concerning issue status, resolution, and task completion.</div><div>
Escalates issues are to other members of the technical services team as appropriate.</div><div>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</div><div>
Attends meetings as required.</div></ul><p><b>
Minimum Qualifications:</b></p><p>
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.</p><p><i>
Education and Experience:</i></p><ul><div>
Three years of IT support experience.</div><div>
Bachelor&rsquo;s Degree preferred.</div></ul><p></p><p><i><br>
Knowledge, Skills, and Abilities:</i></p><ul><li>Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>Experience troubleshooting with Microsoft Windows 10;</li><li>Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>Knowledge of court processes and court information systems preferred;</li><li>Skill in providing excellent customer service;</li><li>Ability to travel throughout the state as needed;</li><li>Ability to communicate effectively verbally and in writing;</li><li>Ability to understand impacts of software, system, or application changes on customers;</li><li>Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>Ability to work independently.</li></ul><p>
Skills:</p><p>
Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. Required 3 Years</p><p>
Troubleshooting and maintaining Active Directory users, computers, groups and policies. Nice to have 2 Years</p><p>
Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions Required 2 Years</p><p>
Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace. Required 2 Years</p><p>
Troubleshooting Microsoft Windows 10 and 11. Highly desired 2 Years</p><p>
Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts Highly desired 2 Years</p><p>
Basic network (wired and wireless) configuration and troubleshooting including ping and trace route Nice to have 1 Years</p><p>
Excellent communication and interpersonal skills are critical in this role. Required</p></div></div><p></p>

Data Migration Field Support Technician - Locals

VeeRteq Solutions Inc.

<div><p>Job Title: COURTS(AOC) - Data Migration Field Support Technician</p>
<p>Location: Boise, ID</p>
<p><b>General Position Summary</b><b>:</b></p>
<p>The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.</p>
<p></p><p><b>How We Work:</b></p>
<p>The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.</p>
<p><b>Major Duties and Responsibilities</b><b>:</b> (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)</p>
<ul><li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
</li><li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li>
<li>Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.
</li><li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required.</li>
</ul><p><b>Minimum Qualifications</b><b>:</b></p>
<p>The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.</p>
<p><i>Education and Experience:</i></p>
<ul><li>Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul><p><i>Knowledge, Skills, and Abilities:</i></p>
<p>Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</p>
<p>Experience migrating end user emails and documents to Outlook and OneDrive;</p>
<p>Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</p>
<p>Experience troubleshooting with Microsoft Windows 10;</p>
<p>Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</p>
<p>Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</p>
<p>Knowledge of court processes and court information systems preferred;</p>
<p>Skill in providing excellent customer service;</p>
<p>Ability to travel throughout the state as needed;</p>
<p>Ability to communicate effectively verbally and in writing;</p>
<p>Ability to understand impacts of software, system, or application changes on customers;</p>
<p>Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</p>
<p>Ability to work independently.</p></div>

COURTS(AOC) - Data Migration Field Support Technician

Zimmer Biomet

<div><p>At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient&rsquo;s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.</p><p>
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.</p><div><div><div><h2 class="jobSectionHeader"><b><br>
What You Can Expect</b></h2></div><div><p><br>
The Field Product Support Technician provides in-field techinal problem solving support to regional customers and stakeholders. Specifically, the role will support Persona IQ market implementation and will provide assistance to patient, surgeon, care team customers, and sales team by providing technical support for Mymobility and Persona IQ.<br>
<br>
The role&rsquo;s aim is to exceed our customer&rsquo;s expectations by handling appointments with care, asking the right questions to enhance our customer experience, and providing prompt follow up of recommendations as well as solutions. This role is seen as a vital member of the Persona IQ implementation team responsible for providing a seamless customer experience.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
How You'll Create Impact</b></h2></div><p></p><div><br>
<ul><li>
Problem solve and troubleshoot for Persona IQ adoption issues:<ul><li>
Assist the care teams in enrolling patients on mymobility app; assist patients in downloading the mymobility app.</li><li>
Support external patient customers / end-users in the delivery and use of technology solutions; Will assist patients with installing Base Station for Persona IQ, which entails walking a patient through installing software on a home laptop and connecting it to their WiFi.</li><li>
Provide in-field support for our sales team on PIQ related issues as needed (e.g. providing updates to the OR laptops). Support in remote linking of CTEs as needed. Assist the sales team in replacing malfunctioning equipment and troubleshoot any issues with OR laptops and OR base stations.</li><li>
Provide Level 1 support to patient customers to ensure that incidents are being appropriately resolved or escalated appropriately.</li><li>
Identify post op data transmission issues and proactively work to identify root cause and resolve the issues.</li></ul></li><li>
This will require a working schedule outside of normal US business hours in order to effectively interact real-time with customers.</li><li>
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.</li><li>
Identify and escalate potential customer complaints as necessary to meet regulatory requirements.</li><li>
Provide training and education to the sales regarding the appropriate use of OR base station and the process of connecting smart implants; Ensure the sales team is informed about any technical updates related to the system</li><li>
Attend smart implant implementation process to gain a thorough understanding of the customer&rsquo;s requirements to ensure a successful program launch resulting in high customer satisfaction.</li><li>
Help update and design more optimized process for PIQ implementation.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What Makes You Stand Out</b></h2></div><p></p><div><br>
<ul><li>
Effective interpersonal and communication skills (written/verbal).</li><li>
Ability to interact effectively with customers and end-users from different cultures and geographies.</li><li>
Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment.</li><li>
Customer-first and results orientation; acts with a sense of urgency to resolve customer IT issues and delivers results in an efficient and timely manner.</li><li>
Experience with an Incident Managements System is required.</li><li>
Good problem solving and assessment capabilities, while maintaining a positive relationship with the customer.</li><li>
Independent decision-making required, in order to effectively resolve issues when other staff may not be available (i.e. off hours).</li><li>
Ability to cross-functionally collaborate across Zimmer Biomet business units.</li><li>
Accuracy, attention to detail and timely follow through are critical.</li><li>
Strong understanding of end-user IT technology; basic understanding of networking technology preferred.</li><li>
Demonstrates knowledge and compliance to HIPAA standards as a job requirement</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Your Background</b></h2></div><p></p><div><br>
<ul><li>
Associates Degree required; bachelor&rsquo;s degree in Information Technology, Science, Engineering or related field preferred.</li><li>
Technical IT certifications preferred.</li><li>
2-3 years of experience in computer maintenance and support or equivalent combination of education and experience.</li><li>
Experience in customer support preferred.</li><li>
Formal education or experience with non-English languages and other cultures is highly desirable.</li><li>
Valid driver&rsquo;s license with reliable transportation.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Travel Expectations</b></h2></div><p></p><div><br>
<ul><li>
50%-70%</li><li>
This is a remote position however candidates must be based in the San Francisco Bay Area.</li></ul><p><b><br>
Expected Compensation</b> - $65,000 - 70,000 base salary</p></div></div></div><p><br>
EOE</p></div>

Field Product Support Technician

American Technology Consulting LLC

<div><p><b>General Position Summary</b><b>:</b></p><p>
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.</p><p></p><p><b><br>
How We Work:</b></p><p>
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.</p><p><b>
Major Duties and Responsibilities</b><b>:</b> (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)</p><ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul><p><b>
Minimum Qualifications</b><b>:</b></p><p>
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.</p><p><i>
Education and Experience:</i></p><ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul><p></p><p><i><br>
Knowledge, Skills, and Abilities:</i></p><ul><li>
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>
Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>
Experience troubleshooting with Microsoft Windows 10;</li><li>
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>
Knowledge of court processes and court information systems preferred;</li><li>
Skill in providing excellent customer service;</li><li>
Ability to travel throughout the state as needed;</li><li>
Ability to communicate effectively verbally and in writing;</li><li>
Ability to understand impacts of software, system, or application changes on customers;</li><li>
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>
Ability to work independently.</li></ul></div>

IT Support

ECLARO

<div>
 <strong>
  IT Support Technician
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number: 26-00511
  <br/>
  <br/>
 </strong>
 Use your skills where innovative technology solutions begin. ECLARO is looking for an
 <strong>
  IT Support Technician
 </strong>
 for our client in
 <strong>
  Astoria, NY.
  <br/>
  <br/>
 </strong>
 ECLARO&rsquo;s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you&rsquo;re up to the challenge, then take a chance at this rewarding opportunity!
 <br/>
 <br/>
 <strong>
  Position Overview:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Moderately experienced Level 1 IT Support Technician to provide hands-on help desk and technical support across multiple power plant locations in the New York City area.
  </li>
  <li>
   This role requires a self-sufficient technician who can independently troubleshoot and resolve day-to-day IT issues while traveling between sites.
  </li>
  <li>
   Prior field support experience and is comfortable working in industrial environments with minimal supervision.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide break/fix support for desktops, laptops, printers, and other hardware
  </li>
  <li>
   Perform printer troubleshooting and repair, including connectivity and hardware issues
  </li>
  <li>
   Support computer replacement, setup, and basic configuration
  </li>
  <li>
   Troubleshoot office applications, PDFs, and common end-user software issues
  </li>
  <li>
   Deliver basic network support, including:
  </li>
  <ul>
   <li>
    Connecting to switches
   </li>
   <li>
    Understanding patch panels
   </li>
   <li>
    Basic IP addressing and connectivity troubleshooting
   </li>
  </ul>
  <li>
   Assist end users with varying technical skill levels, including shared workstation environments
  </li>
  <li>
   Respond to and resolve daily help desk requests and on-site technical issues
  </li>
  <li>
   Travel between multiple sites across Queens, Staten Island, and Brooklyn on a rotating schedule
  </li>
  <li>
   Adhere to all safety protocols when working in power plant environments
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience as a Level 1 IT Support Technician (not entry-level or intern)
  </li>
  <li>
   Strong troubleshooting skills for:
  </li>
  <ul>
   <li>
    Desktop and laptop systems
   </li>
   <li>
    Printers and peripheral devices
   </li>
  </ul>
  <li>
   Working knowledge of basic networking concepts (switches, patch panels, IP addressing)
  </li>
  <li>
   Ability to work independently with minimal supervision
  </li>
  <li>
   Strong problem-solving and analytical skills
  </li>
  <li>
   Must be local to the NYC area and available for emergency support if needed
  </li>
  <li>
   Comfortable working in industrial/power plant environments with safety requirements
  </li>
  <li>
   Access &amp; Technical Environment
  </li>
  <ul>
   <li>
    Limited Active Directory access initially
   </li>
   <li>
    Access level similar to intern/junior support:
   </li>
   <ul>
    <li>
     Membership in local support group
    </li>
    <li>
     Local administrator rights on supported machines
    </li>
   </ul>
   <li>
    Responsibilities focused on endpoint and on-site infrastructure support
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Pay Rate:
 </strong>
 $22.00-$23.00/Hour.
 <br/>
 <br/>
 <strong>
  If hired, you will enjoy the following ECLARO Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401k Retirement Savings Plan administered by Merrill Lynch
  </li>
  <li>
   Commuter Check Pretax Commuter Benefits
  </li>
  <li>
   Eligibility to purchase Medical, Dental &amp; Vision Insurance through ECLARO
   <br/>
   <br/>
  </li>
 </ul>
 If interested, you may contact:
 <br/>
 <br/>
 <strong>
  Marjorie Palmario
  <br/>
  <br/>
 </strong>
 <strong>
  marjorie.palmario@eclaro.com
  <br/>
  <br/>
 </strong>
 <strong>
  551-325-0533
  <br/>
  <br/>
 </strong>
 <strong>
  Marjorie Palmario | LinkedIn
  <br/>
  <br/>
 </strong>
 <strong>
  Equal Opportunity Employer:
 </strong>
 ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
</div>


IT Support Technician (Level 1)

Arcare

<div><p><b>Job Title:</b> IT Field Technician<br>
<b>Job Type:</b> Full-time (Monday-Friday, 8:00 AM - 5:00 PM)</p>
<p><b>
Qualifications:</b></p>
<ul><li>
Associate degree in an IT-related field or 2+ years of IT experience with a high school diploma or GED required.</li><li>
Bachelor&rsquo;s degree in an IT-related field preferred. IT experience may substitute for education upon validation.</li><li>
Exposure to application support, IT help desk, desktop support, hardware setup, and/or Microsoft 365.</li><li>
Customer service experience in a previous role.</li><li>
Ambition for professional growth.</li></ul>
<p><b>
Job Summary:</b><br>
<b>Discover a rewarding career at Arcare.</b> We are seeking a skilled and customer-focused IT Field Technician to join our IT team. In this role, you will provide remote technical assistance, troubleshoot hardware and software issues, and ensure efficient resolution of IT requests. Your responsibilities include utilizing remote support tools, setting up devices, and delivering excellent customer service to enhance the end-user experience.</p>
<p>
The ideal candidate will possess strong problem-solving skills, effective communication abilities, and a drive to stay updated on technological advancements. This position offers a unique opportunity to grow professionally while supporting Arcare&rsquo;s mission of providing quality healthcare services.</p>
<p><b>
Key Responsibilities:</b></p>
<ul><li>
Provide excellent customer service by addressing user inquiries and resolving hardware and software issues.</li><li>
Utilize remote support tools to troubleshoot and resolve IT requests efficiently.</li><li>
Prepare and deploy computers, laptops, and mobile devices for end users.</li><li>
Maintain and update technical documentation to support internal IT processes and end-user education.</li><li>
Capture and document issue details and troubleshooting steps within the ticketing system.</li><li>
Support the organization&rsquo;s cloud-based phone systems and telecom equipment.</li><li>
Collaborate with other IT team members to foster a positive and efficient workflow.</li><li>
Stay current with technological developments to improve support capabilities.</li><li>
Assist in the development and implementation of IT training resources for staff.</li><li>
Perform additional duties as assigned.</li></ul>
<p><b>
Skills &amp; Attributes</b></p>
<ul><li>
Excellent problem-solving and analytical abilities.</li><li>
Strong verbal and written communication skills.</li><li>
High level of organization and attention to detail.</li><li>
Ability to adapt to changing technologies and workflows.</li><li>
Collaborative team player with a focus on customer satisfaction.</li></ul>
<p><b>
Company Paid Benefits:</b></p>
<ul><li>
Health, dental, and vision insurance</li><li>
Paid time off (sick and vacation, up to 96 hours accrued annually)</li><li>
Eight (8) paid holidays</li><li>
One (1) floating holiday</li><li>
One (1) birthday holiday</li><li>
Life insurance</li><li>
Long-term disability</li><li>
Free Arcare clinic benefits for employees with Arcare health insurance</li><li>
Retirement plan (401(k) with company matching up to 200% of 4% after 1 year of employment)</li><li>
Additional supplemental and family coverage available</li></ul>
<p><b>
Application Assistance:</b><br>
If you need assistance with the application process, please email humanresources@arcare.net.</p>
<p><b>
Equal Opportunity Employer:</b><br>
Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.</p>
<p>
#ind3</p></div>

IT Field Technician

<div><p><b>General Position Summary</b><b>:</b></p><p>
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.</p><p></p><p><b><br>
How We Work:</b></p><p>
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.</p><p><b>
Major Duties and Responsibilities</b><b>:</b> (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)</p><ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul><p><b>
Minimum Qualifications</b><b>:</b></p><p>
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.</p><p><i>
Education and Experience:</i></p><ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul><p></p><p><i><br>
Knowledge, Skills, and Abilities:</i></p><ul><li>
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>
Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>
Experience troubleshooting with Microsoft Windows 10;</li><li>
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>
Knowledge of court processes and court information systems preferred;</li><li>
Skill in providing excellent customer service;</li><li>
Ability to travel throughout the state as needed;</li><li>
Ability to communicate effectively verbally and in writing;</li><li>
Ability to understand impacts of software, system, or application changes on customers;</li><li>
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>
Ability to work independently.</li></ul></div><p></p>

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