field support technician

HCLTech

Skill: Field Support TechnicianMinimum Experience 3+ Years of Field Services/Support TechnicianAs a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.<ul><li>As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:</li><li>Provide customer facing end-user support that includes:</li><li>Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.</li><li>Perform Break Fix, Desk Side Support, IMACD&rsquo;s, Data Migration, Refreshes, etc.</li><li>Perform onsite updates, Configuration changes, or Software installations.</li><li>Provide onsite technical assistance to End Users.</li><li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li><li>Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.</li><li>Provide On-call support if required outside business hours on a rotational basis</li><li>Provide Hand and Feet support for network data and voice devices</li><li>FSO Telecom task:</li><li>Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)</li><li>Configuration of phones using SOP and Phones movement.</li><li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li><li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user&rsquo;s desk</li><li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li><li>Update the circuit inventory and vendor details for service provider to network voice team.</li><li>Coordination with local vendor for ISP, OEM, channel partner and different team</li></ul>Desired Qualifications:<ul><li>BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience</li><li>One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.</li><li>Experience with various desktop systems, operating systems, and diverse technical environments.</li><li>Excellent customer service orientation and verbal communication skills.</li><li>Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.</li><li>Ability to install software for and troubleshoot a wide range of applications.</li><li>Analytical thinking and problem-solving ability.</li><li>CompTIA A+ certification or equivalent certification</li><li>Flexible for travelling to remote sites or cluster</li><li>Provide assistance for network relates issues</li><li>Should be able to lift weight up to 30 lbs at waist level</li><li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li><li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user&rsquo;s desk</li><li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li><li>Update the circuit inventory and vendor details for service provider to network voice team.</li><li>Coordination with local vendor for ISP, OEM, channel partner and different team.</li></ul>HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate&rsquo;s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.Job Type: Full-timePay: $45,000.00 - $79,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>field service support technician: 3 years (Required)</li></ul>Work Location: On the road

Field Support Technician

Riverside Energy Group

<div>
 
 Description
 
 
 
 Riverside Energy Michigan LLC ("Riverside") is an independent, growth-oriented company engaged in the exploration, operation, and development of oil and natural gas assets. With over 230 Employees, we operate in Michigan, Indiana, and Texas.
 
 
 Riverside is seeking a full-time, in office,
 
 IT Field Support Technician
 
 based onsite in our Gaylord, MI office. The ideal
 
 IT Field Support Technician
 
 is proactive, dependable, customer focused, and comfortable working both independently and alongside operations.
 
 
 As a crucial part of our Team, you'll serve as the primary IT presence in the Gaylord office and a key support resource for IT related items. You'll be essential to daily operations, maximizing productivity and accurate data collection by providing support to Employees at all levels of the company. This includes remote support, phone support, walk-in support, help desk ticket management, equipment troubleshooting, and onsite support at company facilities and sites. We live and work in Northern Michigan, and with that comes challenging weather. As our
 
 IT Field Support Technician
 
 , you must be comfortable traveling in all weather conditions (Riverside will announce when it is unsafe to travel). Company pool vehicles may be available, otherwise you will drive your own vehicle and submit for mileage reimbursement for required travel.
 
 
 Necessary tools, equipment, and devices required to perform this job will be supplied; you will be responsible for the proper care and stewardship of those items. Our IT team is collaborative, which makes for a great environment for learning, and sharpening your skills. You'll work closely with our IT Senior Technician for onboarding, day-to-day, and skill development; regularly engaging with our IT Supervisor and IT &amp; Systems Manager.
 
 
 This is a great position for those looking to build strong technical and support experience, and grow into advanced responsibilities over time. If this feels like the perfect fit for you, please apply today!
 
 
 
 Department:
 
 Information Technology
 
 
 
 Compensation:
 
 $20.00 to $24.00 per hour, commensurate with qualifications and experience
 
 
 
 Travel:
 
 Main base is Gaylord office, however regional travel (non-overnight) across Northern Michigan is required; attend monthly field safety meetings in Gaylord &amp; Alpena, to provide IT support in person. MUST have a current valid drivers license; background and motor vehicle check will be run post-offer.
 
 
 
 Benefits:
 
 Medical, Dental, Vision, Whole Life Insurance, Term Life Insurance, Short Term Disability, Long Term Disability, 401K Matching, Legal Shield, ID Shield, Discretionary Bonuses, and Paid Time Off including Holiday/Sick/Vacation/Bereavement/Jury
 
 
 
 Reports to:
 
 IT Supervisor
 
 
 
 Schedule:
 
 In office hours are Monday through Friday 7:00 am to 4:00 pm ET; some additional hours will be required based on business needs, including weekend support and on-call rotations.
 
 
 
 Physical
 
 : able to lift and move equipment up to 30 lbs; adapt to variable site conditions including indoor and outdoor locations, industrial and office settings; all seasons.
 
 
 
 Requirements
 
 
 
 
 Relevant Tasks:
 
 
 
 <ul>
 <li>
 Serve as the primary onsite IT contact for the Gaylord office, including walk-in support for office staff and visiting field personnel; attend monthly field safety meetings (2-3 days/month) to provide in-person support.
 </li>
 <li>
 Respond to support tickets via phone, email, chat, and in person. Triage issues, escalate when needed, and ensure timely resolution with clear communication. Monitor ticket queue and remote support, especially during holidays, reduced staffing periods, or high-volume days.
 </li>
 <li>
 Support a broad range of devices including laptops, desktops, iPhones, iPads, docking stations, Toughbooks, peripherals, hotspots, in-vehicle systems, and specialized field hardware, including commission and decommission devices and user access.
 </li>
 <li>
 Diagnose, resolve, troubleshoot, and repair variety of IT items, including connectivity problems, Wi-Fi, cellular boosters, point-to-point wireless, satellite systems, local network equipment, equipment setup, replacements, environmental connectivity issues, and critical user needs.
 </li>
 <li>
 Configure and deploy devices; perform repairs, hardware upgrades, imaging, reimaging, and general maintenance per IT standards.
 </li>
 <li>
 Maintain accurate inventory of equipment, track device assignments, update documentation, and support lifecycle management.
 </li>
 <li>
 Assist with project work and other duties as assigned, including network upgrades, infrastructure improvements, equipment refresh cycles, and technology rollouts.
 </li>
 <li>
 Provide clear and professional communication to all Employees at all levels, including user training for devices, applications, and mobile tools; help users build confidence and self-sufficiency.
 </li>
 <li>
 Document work comprehensively in the ticketing system, including steps taken, findings, and follow-up actions.
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 <ul>
 <li>
 High School diploma/GED required; Associate&rsquo;s and/or IT certifications such as CompTIA A+ or Network+ are preferred.
 </li>
 <li>
 Preferably 1 to 2 years of help desk, desktop support, and/or field technician experience.
 </li>
 <li>
 Valid driver&rsquo;s license and reliable transportation are required.
 </li>
 <li>
 Strong troubleshooting skills and natural curiosity / tinkerer; hardware, software, networking, and mobile devices preferred.
 </li>
 <li>
 Experience with and/or ability to learn: diagnosing connectivity issues involving TCP/IP, DNS, DHCP, wireless access, cellular connectivity, and remote-access workflows; imaging tools, remote-support applications, MDM platforms, standard IT ticketing systems, and various other software packages and tools used by the IT team and various departments.
 </li>
 <li>
 Excellent communication and customer service skills, with the ability to support users with varying levels of technical experience.
 </li>
 <li>
 Self-starter able to work independently in a satellite office while remaining aligned with the broader IT team.
 </li>
 <li>
 Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities effectively.
 </li>
 </ul>
</div>

IT Field Support Technician

Universal Dynamics

<div><ul><li>The Field Service Technician is a traveling position with work being conducted at various locations throughout multiple states.</li><li>
The FST provides technical support to customers, both onsite (primary) and on the telephone/computer (secondary).</li><li>
In this role, you will install, demonstrate, qualify, troubleshoot, repair, and alter Una-Dyn/Piovan equipment, utilizing knowledge of our equipment to provide technical support on multiple product lines.</li><li>
While primarily working in customer facilities, there are times when you will provide office-based work for phone support, as well as performing administrative tasks such as opening and managing support cases and providing service reports and documenting expenses.</li><li>
Perform startup, repair, and preventative maintenance service work at customer sites.</li><li>
Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments.</li><li>
Arrange, schedule, and perform travel to and from jobsite. Not often, but sometime this may include international locations.</li><li>
Document all actions and expenses, including service reports, expense reports, and product alterations.</li><li>
Provide technical telephone support for customers, Sales, and other colleagues FSTs; Research and secure answers to problems.</li><li>
Conduct plant-floor training classes for customers on equipment operation and maintenance.</li><li>
Practice Una-Dyn service ethics concerning safety, attitude, appearance, conversation, and quality of work.</li></ul> 
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive and diverse workplace.</div>

Sr. Field Support Technician

Blue Sage Cannabis Company

Job PurposeProvide hands-on IT field support across Missouri locations. Responsibilities include end-user support, device deployment, inventory and asset management, and assisted support of physical security technology (access control and camera systems). This role helps reduce downtime, improves consistency in deployments, and ensures IT work is documented and repeatable.Essential Functions<ul><li>Field and End-User Support</li><li>Provide onsite and remote support for day-to-day end-user issues; resolve common problems and escalate advanced issues according to IT procedures.</li><li>Perform workstation setup, refreshes, and swaps using standard builds and checklists.</li><li>Support meeting spaces and basic A/V needs as required.</li></ul>Device Deployment and Configuration<ul><li>Configure and deploy laptops/desktops, mobile devices, and peripherals (docks, monitors, scanners,printers) according to IT standards.</li><li>Validate deployments (updates applied, connectivity verified, peripherals tested) and confirm user readiness.</li></ul>Access Control and Camera Support (Assisted)<ul><li>Assist with installs and maintenance: device swaps, labeling, mounting assistance, basic cabling/patching support, and validation testing.</li><li>Perform routine checks such as camera view verification, recording status review, and door reader status checks; document findings.</li><li>Escalate issues to the IT team with detailed notes, photos, and relevant identifiers (device name, location, serial/MAC, timestamps).</li></ul>Inventory, Asset Management, and Logistics<ul><li>Receive, stage, label, and deploy equipment; process returns/RMAs and coordinate shipping.</li><li>Maintain accurate asset records (serial number, asset tag, assigned user, site/location, status).</li><li>Organize IT storage areas and maintain deployment-ready spares/kits for site visits.</li><li>Transport equipment between Missouri sites as needed.</li></ul>Documentation and Work Tracking<ul><li>Create/update tickets or tasks with clear, timely notes (symptoms, steps taken, outcome, next steps).</li><li>Maintain basic how-to documentation and checklists as directed.</li></ul>Security, Compliance, and Professional Conduct<ul><li>Follow security standards (approved tools, password/MFA practices, device handling) and site procedures for restricted areas.</li><li>Maintain confidentiality and chain-of-custody practices for devices and sensitive information.</li></ul>Minimum Qualifications<ul><li>High school diploma or equivalent.</li><li>Valid driver&rsquo;s license and reliable transportation; able to travel to Missouri sites as needed.</li><li>Clean driving record</li><li>2+ year of experience in IT support, field support, helpdesk, retail tech, or similar hands-on technical role (or equivalent practical experience).</li><li>Working knowledge of Windows environments, printers/scanners, and basic network troubleshooting (Wi-Fi, IP basics).</li><li>Strong organizational skills, professionalism, and reliable follow-through.</li></ul>Preferred Qualifications<ul><li>Experience supporting multi-site retail or distributed environments.</li><li>Familiarity with camera systems and/or access control systems (any vendor platform).</li><li>Experience with ticketing systems and asset management practices.</li><li>Basic knowledge of networking hardware (switches, access points, patch panels) and structured cabling.</li></ul>Knowledge, Skills, and Abilities<ul><li>Clear communication and customer-service mindset; able to support non-technical users.</li><li>Ability to prioritize work across multiple sites and requests.</li><li>Hands-on ability with cabling, equipment swaps, labeling, and basic mounting assistance.</li><li>Strong attention to detail and documentation habits.</li></ul>Physical Demands and Work Environment<ul><li>Ability to lift/move up to approximately 50 lbs.</li><li>Frequent standing, walking, bending; occasional ladder use where appropriate and permitted.</li><li>Work occurs in retail and facilities environments; PPE and site-specific procedures may apply.</li></ul>Other DutiesResponsibilities may shift based on business needs. This job description does not constitute a contract of employment.Pay: $23.00 - $25.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Kansas City, MO 64147 (Preferred)</li></ul>Willingness to travel:<ul><li>50% (Required)</li></ul>Work Location: In person

Johnson Controls

<div>Field Service Technician (FST)
Job Description
We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment. 
What you will do<ul><li>
Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.</li><li>
Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.</li><li>
Maintain an accurate parts inventory at levels that insure a first time fix.</li><li>
Demonstrate and train customers how to use their equipment properly.</li><li>
Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.</li><li>
Take care of other tasks as needed</li></ul>
Qualifications
What we look for:<ul><li>
High School Diploma or GED</li><li>
2 years Associates degree in Electronics and/or Networking, or technical military equivalent required.</li><li>
Must have a valid driver&rsquo;s license</li><li>
5 years prior work experience in related field.</li><li>
Competed basic EAS and Video training and certifications</li><li>
Highly organized, strong interpersonal skills and ability to work independently.</li><li>
Higher level networking knowledge.</li><li>
Meets or exceeds ratings as Level 2 tech for at least 3 years</li><li>
Ability to lead a team of in house and subcontractor personnel.</li><li>
Able to service all retail sold products.</li><li>
Assist and mentor lower level techs.</li><li>
Advanced trouble shooting skills.</li><li>
Customer focused at all levels.</li><li>
Certifications in all video solutions sold and serviced by the retail organization</li><li>
Certifications in all RFID solutions sold and serviced by the retail organization</li><li>
Maintains a positive attitude with strong leadership skills.</li><li>
General knowledge of electronics required.</li><li>
Willing to obtain or have State License as required. (State Dependent)</li><li>
Must have a mechanical aptitude and be able to use hand and power tools.</li><li>
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.</li><li>
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.</li><li>
Strong organizational skills, positive attitude, and an ability to learn quickly.</li><li>
Must be capable of working independently or as a team</li><li>
Working Knowledge of MS Office and basic PC skills.</li><li>
Excellent written and oral skills</li><li>
Ability to travel and work overtime as needed.</li><li>
Able to read and interpret blueprints and Scope documents</li></ul>
Hiring Hourly Range: $28.17 &ndash; $38.77 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To 
support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us</div>

Field Service Tech- Integrated Security

BLUETECH MARINE SERVICES LLC

Job Description<ul><li>Install, inspect, maintain, and repair various life-saving appliances (LSA) and fire-fighting appliances (FFA) on vessels, ensuring compliance with class regulations and SOLAS requirements</li><li>Conduct routine inspections and testing of life rafts, fire extinguishers, fire hoses, and other firefighting equipment according to manufacturer guidelines and regulatory standards.</li><li>Perform troubleshooting and diagnosis of equipment malfunctions, identifying and resolving technical issues promptly and effectively.</li></ul>Job Requirements<ul><li>Minimum of 2 years of experience as an LSA/FFA Technician or similar role in the maritime industry.</li><li>Strong technical skills with hands-on experience in the installation, maintenance, and repair of life rafts, fire extinguishers, and related equipment.</li><li>Willingness to travel out of country</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>LSA-FFA: 2 years (Preferred)</li></ul>

Service technician LSA-FFA

Crest Technologies

The candidates for this position are requested to meet the following criteria:<ul><li>Diploma (Electronics/Electro Mechanical), Bachelor's degree engineer in computers/electronics.</li><li>Good understanding of safety protocols and best practices when working with machinery.</li><li>Ability to work independently and as part of a team.</li><li>Ability to travel to various client sites as required.</li><li>2-3 years experience as field engineer with commercial printers or banking equipment's preferred</li><li>Technical certifications or training in electronics, mechanics, or related fields.</li><li>Possess good knowledge of computer systems / electronic and electro-mechanical systems</li><li>Have good working knowledge of Windows, MS Office applications</li><li>Written and Oral communication, customer service and documentation skills</li></ul>Key Responsibilities:<ul><li>Perform installation, testing, and troubleshooting of banking equipment on client sites.</li><li>Diagnose issues and perform necessary repairs or replacements of components, parts, or systems.</li><li>Test and verify equipment functionality after repairs or parts replacements.</li><li>Provide on-site training and guidance to clients regarding proper equipment usage.</li><li>Maintain accurate records of service activities, parts used, and issues resolved.</li><li>Work closely with the technical support team to escalate complex issues and ensure customer satisfaction.</li><li>Manage and maintain an inventory of parts and tools for on-site work.</li><li>Ensure that all work is completed in compliance with safety standards and company policies.</li><li>Strong troubleshooting skills and ability to diagnose mechanical and electrical issues.</li><li>Ability to perform repairs and replace parts on a variety of printing machines.</li><li>Communicate with customers to understand their needs and provide professional, courteous service.</li><li>Install, troubleshoot and maintain a wide range of equipment and software in field</li><li>Respond to service calls and provide timely resolution of technical issues</li><li>Perform equipment upgrades and modifications as required</li><li>Document all service activities</li><li>Ensure customer satisfaction &amp; follow up</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Reason to leave your last/current job?</li><li>Include your current pay scale with your application</li><li>How soon you can join?</li></ul>Work Location: In person

Field Support Engineer

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10000 field support technician jobs Near Me

Field Support Technician

IT Field Support Technician

Sr. Field Support Technician

IT Field Support Technician

Field Service Tech- Integrated Security

Service technician LSA-FFA

Field Support Engineer