Field Technician

Total Technology Solutions Group (TTSG) is dedicated to providing a true end-to-end experience for our clients by ensuring total ongoing performance. We inspire greater productivity and efficiency through personal relationships and customized printing solutions.

We take care of our clients print and document management needs including hardware, cloud storage, managed print services (MPS), and managed IT services. We deliver innovative printing solutions and unmatched service to companies of every industry. TTSG’s staff asks the right questions, listens closely and then provides strategic, customized solutions to our clients’ problems. Our team helps our clients accomplish more with less effort, making information easier to access, share, send and store.

TTSG was established in 2010 by Tim Ward. His passion for people and forward thinking has allowed us to keep simplicity at the forefront of our technique. Our goal is to streamline our clients’ operations and maximize their resources with a proactive approach. We use the power of progress to free our clients to focus on their own business success. We harness data in an organized, efficient and powerful way to help you achieve your company’s goals.

TTSG has an award-winning company culture like none you’ve ever experienced. We offer fantastic opportunities for professional development, financial stability, and personal fulfillment.

Responsibilities

As a Copier/Printer Technician, you are responsible for proactive and reactive services on devices we service. In this role, you will be coordinating with other technical partners to ensure quick and correct fixes/changes are made to machines. You will support new installations while promoting excellent customer service as a TTSG service team member!

• Provide onsite customer service, field repair, and maintenance of digital office equipment at our customers’ facilities.
• Install, troubleshoot, maintain, and provide preventative maintenance of Digital Imaging devices.
• Provide remote support specific to Multi-Functional Printers (MFPs) i.e., copiers, printers, scanners, fax, etc.
• MFP application support. You must have a good understanding of print hardware, software, and network protocols.
• In House and Onsite training of supported devices & applications. Provide training to end-users on how to use the MPS systems effectively and efficiently.

Requirements:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is preferred.
• Previous experience servicing Konica, Kyocera, Ricoh and/or HP Digital Office equipment preferred.
• Ability to work on your own and as part of a team
• Requires a valid driver's license
• Strong communication skills and ability to work with end-users to resolve technical issues.
• Ability to work independently and manage multiple tasks simultaneously.
• Ability to work well under pressure and in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to be lift 50#

Job Type: Full-time

Location: Hanover Park, IL

Salary: $40,000.00 - $45,000.00 per year

Job Type: Full-time

Pay: $23.00 - $45,000.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• Printer/Copier: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road