Field/Desktop Support Engineer

Job Summary:

We are looking for a skilled End User Support Engineer to provide technical support to users

across the organization. The role includes installation, configuration, and troubleshooting of

hardware, software, and network-related issues while ensuring minimal disruption to

business operations..

Key Responsibilities:

Provide on-site and remote support for desktops, laptops, printers, and peripherals.

Troubleshoot operating system and application-related issues (Windows, MS Office,

email, etc.).

Install, configure, and upgrade end-user hardware and software as per IT policies.

Manage user accounts, access rights, and group policies in Active Directory.

Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.

Coordinate with vendors for hardware repairs or replacements.

Log incidents and service requests accurately in the ITSM tool and follow through to

resolution.

Assist with onboarding/offboarding activities (device setup, profile configurations).

Participate in IT asset inventory, audits, and compliance reporting.

Maintain documentation, FAQs, and user guides for common issues.

Required Skills and Experience:

1.5+ years of experience in IT end-user support or desktop support.

Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.

Experience with Active Directory, Outlook/Exchange, and remote support tools.

Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).

Understanding of IT security, endpoint protection, and patching.