Fields Services Tech Analyst

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

The Field Technology Support (FTS) Engineer is a subject matter expert on multiple FTS technologies (PCs, Printers, Phones, Mobile devices, etc.…) and has a strong understanding of how these technologies may be utilized to support business processes. The FTS Engineer is capable or configuring and deploying technology as needed in large projects but is also an analytical thinker who can support troubleshooting issues in the field and working to find root cause. The FTS Engineer is committed to detailed documentation ensuring procedures are correct and continuously updated for improvements. The FTS engages with 100's of end users in any month and as such must have a pleasant demeanor and enjoy supporting people with technical issues and needs.

Responsibilities

• Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
• Contributes to the development of installation procedures and standards. Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.
• Records details of all components that have been installed and removed. Assists users and follows agreed procedures for further help or escalation.
• Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring the protection of assets and components from unauthorized change, diversion and inappropriate use.
• Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Education

• Bachelor's Degree

Experience

• 5-10 years

Supervisor Experience

• No Experience

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer