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Fieldwork in Research, Teaching & Learning

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

This fieldwork opportunity is designed to provide relevant experience for an MLIS student interested in academic librarianship, preferably in a research, teaching, and learning public area. 10-15 hours per week.

Most of the work will focus on helping the RTL department review tracked questions and answers received at the Library Services Desk. The purpose is to review the responses from students, staff and librarians and code for accuracy, identify specific training needs and items to be added to an FAQ repository. The data is to be pulled from LibraryH3lp Chat transcripts and SpringShare’s platform.

Duties and Responsibilities

The position includes working in some or all the following areas:

Utilizing the LibraryH3lp chat transcripts and SpringShare platform to review and analyze transactions recorded from the Library Services Desk.
- Review and clean up the data.
- Code for the data for:
  - Type of questions (e.g., reference, directional, printing, etc.)
  - Accuracy of the response to the question
- Identify areas for training improvement (e.g., how to answer and categorize questions for library staff and students; utilize the information to identify potential tutorials).
- Identify specific questions for use in the Library’s FAQ.
Opportunities to serve at the Library Services Desk.
- Provide research assistance via chat, email, phone, and in-person.
- Develop skills related to answering questions from various patrons at an academic library.
Observe library information literacy sessions.

Required Knowledge, Skills and Abilities

Bachelor’s degree required.

Preferred Knowledge, Skills and Abilities

MLIS student (Master’s degree in progress)

Demonstrated commitment to diversity and an ability to work with a diverse student body, faculty, and staff.

Basic course work in Library and Information Science, including information literacy, information retrieval and research.

Understanding of the ACRL Framework for Information Literacy for Higher Education.

Experience with the SpringShare platform

Department Raynor Memorial Libraries Posting Date 03/19/2026 Closing Date Special Instructions to Applicants EOE Statement

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.