Finance Executive - Fees Recovery

Job Description:

• The Finance Executive – Fees Recovery is responsible for managing and recovering pending or overdue fees from students and parents through professional communication, systematic follow-ups, and timely reminders.
• The role includes making tele-calls, sending notifications, maintaining detailed recovery records, addressing fee-related queries, and coordinating with internal teams when required.
• The executive must handle parents politely and confidently, negotiate effectively, and ensure smooth fee collection while maintaining a positive relationship with clients.
• Field visits may be required for priority cases, and accurate documentation of all interactions and payments is essential.

Job Responsibilities:

• Make daily calls to students/parents to remind them of pending fee payments.
• Explain outstanding dues, next payment dates, and company policies clearly.
• Record all call conversations, commitments, and follow-up dates.

• Visit client homes or provide addresses when calls are not sufficient.
• Collect payments on-site and ensure proper receipts or confirmations are recorded.
• Maintain discipline, professionalism, and safe conduct during visits.

• Keep detailed logs of pending cases, completed recoveries, and follow-up calls.
• Update daily and weekly reports for the management team.
• Maintain updated payment collection sheets and ensure no data mismatch.

• Communicate politely yet assertively with clients regarding overdue amounts.
• Handle resistance or complaints professionally and escalate serious cases.
• Negotiate realistic payment plans when required while following company guidelines.

• Coordinate with Accounts and Admin departments to update recovery status.
• Report critical issues or non-responsive clients to the supervisor.
• Ensure all collections follow organizational policies and documentation rules.

Required Skills & Qualifications:

• Bachelor’s degree preferred; 12th / Graduation acceptable for strong candidates.
• 0–3 years of experience in fee recovery, loan collection, or field operations.
• Strong verbal communication and negotiation skills.
• Comfortable with field visits and face-to-face customer interaction.
• Basic computer skills for record keeping and reporting.
• Ability to work under pressure and meet monthly recovery targets.
• Two-wheeler with valid driving license preferred for field assignments.
• High confidence, patience, and professional attitude in all interactions.

Perks & Benefits:

• Competitive salary with high-performance incentives based on recovery achievements.
• Travel and fuel allowance for field visits as per company policy.
• Mobile allowance for recovery communications.
• Career growth opportunities in administration, operations, and management.
• Professional training on negotiation, communication, and recovery procedures.
• Supportive team environment and structured work process.
• Paid leaves, festival holidays, and company benefits according to policy.
• Job stability with long-term career opportunities within Scholartude Web Education