Finance Service Delivery Manager

Envision Employment Solutions is currently looking for a Finance Service Delivery Manager for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services.

Responsibilities:

• 1. Account Development (AD)
• Drive account development with stakeholders on both group and regional levels.
• Actively participate in global and strategic engagement projects.
• Identify new opportunities and areas where the project scope can be expanded.
• Encourage the client to explore additional areas that could increase engagement scope.
• Support the sales process and collaborate with sales and transition teams to ensure effective setup for new deals.
• 2. Financial Analysis
• Conduct revenue and cost analysis.
• Support budgeting and forecasting processes.
• Monitor and manage overdue receivables.
• 3. Service Delivery Management
• Ensure all KPI and SLA targets are met according to client expectations.
• Assign priorities for operations and services delivered to the client.
• Ensure sufficient resources are allocated for smooth operations.
• 4. Improvements & Productivity
• Discuss and agree on yearly productivity levels with the client.
• Drive process standardization and seek continuous improvement opportunities (including LEAN initiatives).
• Encourage the team to actively participate in improvement efforts.
• 5. Team Management
• Build strong, effective, and motivated teams focused on achieving objectives.
• Foster cooperation, teamwork, and knowledge sharing.
• Support talent development and take part in the recruitment process.
• 6. Compliance
• Ensure engagement compliance with ISO and other relevant standards.
• Support internal and external audits.

Requirements:

• 7+ years of relevant experience.
• Bachelor's degree in finance.
• Master's degree in finance is highly preferred.
• Process knowledge (PTP, OTC, RTR, End to End FAO process)
• Basic knowledge of various systems in use: Oracle, SAP, Zendesk or other ticketing tool

Benefits:

• Competitive Salary based on experience
• Social and medical insurance
• Learning, development and career progression