Financial Aid Supervisor

Description:

What if I told you it is possible to find a Company that lived to educate, inspire and empower others while creating a family atmosphere that truly appreciates and respects their team? Would you apply? What if I threw in strong Company values, outstanding benefits, and the opportunity for you to make a tangible impact and feel appreciated?
See below for a feel of what the Company culture is (REALLY) like. Hint: it's amazing.
At Westcliff, we are constantly striving to be the best while valuing each of our team members as human beings and succeeding together!
Westcliff is a leader in innovative global education. We are respected for our transformative, technologically advanced programs and initiatives with a focus on excellence, social responsibility, and diversity. Our tagline – “Educate. Inspire, Empower.” – is a summary of ourMission Statement. As it suggests, the main focus of our University is to strive to enhance theopportunities of our students and employees to enjoy success through empowerment, as aresult of their education and hard work.
With diversity and inclusion at the forefront of Westcliff’s core values, we promote a culturethat celebrates diversity and inclusiveness regardless of, but not limited to, race, gender,sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. By joining the Westcliff team, you’ll be playing a significant role in our growth,having an opportunity to put your personal touch on Westcliff’s progress as we grow and succeed together!

As the supervisor of Financial Aid, you will play a vital role in supporting the strategic direction and daily operations of our dynamic Financial Aid Office. Reporting to the Director of Financial Aid, your role will be focused on delivering outstanding customer service and mentoring our dedicated team. You will assist in administering a comprehensive financial aid program, ensuring compliance with federal, state, and institutional regulations while supporting our mission for student enrollment, retention, and degree completion.

Requirements:

Customer Service:

? Serve as a key contact for students, parents, and campus constituents, providing clear and accurate information about financial aid policies, procedures, and regulations, including FAFSA and Title IV.

? Foster student satisfaction through the provision of excellent customer service in all aspects of financial aid administration.

? Respond to and resolve any inquiries, issues, or concerns in a timely and professional manner.

? Assist students and parents with the financial aid application process, ensuring they have a comprehensive understanding of the different types of aid available, eligibility requirements, and the implications of different financial decisions.

Team Mentoring :

? Manage the Student Facing Financial Aid Advisors and support the Back Office Advisors, helping to create an environment that promotes learning, growth, and job satisfaction.

? Support the Director in the development and implementation of financial aid strategies and policies.

? Provide regular training and development sessions to the team to ensure a comprehensive understanding of financial aid regulations, policies, and procedures.

? Encourage and support the team in achieving their individual and collective goals, providing regular feedback and recognizing their contributions.

? Complete Quality control for the department.

? Support the SCOs with certifications and troubleshooting of any VA and military related issues.

Financial Aid Operations:

? Support the efficient operation of financial aid activities, including application processing, awarding, and disbursal of funds, ensuring compliance with all relevant regulations.

? Assist with the management of the department's budget, contributing to the efficient allocation and utilization of resources.

? Collaborate with various University departments to streamline workflow processes and meet crucial deadlines.

? Support and guide in CAL Grant compliance, awarding, posting, reconciliations and refunds

? Responsible for FWS tracking and compliance

? Support and guide the Professional Judgement/Dependency Override team.

Requirements and Qualifications:

? Bachelor's degree required

? A minimum of 3 years of experience in financial aid; previous team management or mentoring experience required.

? Comprehensive knowledge of federal and state financial aid regulations, including proficiency in Title IV.

? CSAC/Cal Grant experience.

? SCO experience a PLUS

? Strong leadership qualities, with the ability to mentor, inspire, and influence team members.

? Exceptional oral and written communication skills, with the capacity to effectively communicate with a diverse range of constituents.

? Ability to manage multiple projects simultaneously, meeting deadlines and objectives.

? A commitment to providing quality service to students, parents, and campus constituents. Strong analytical skills and data interpretation abilities.

? An understanding and acceptance of the principles and philosophies of our University, its programs, and requirements.

? Proven ability to make independent decisions, contribute to a team, and foster a positive team dynamic.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis, unless otherwise contractually bound.

Westcliff University is an Equal Opportunity Employer