Financial Analyst I

Are you a problem-solver with a passion for helping people? We're looking for a Disbursements Customer Service Representative to join our team. In this role, you'll be the go-to person for all things related to financial disbursements, ensuring our customers and partners get the answers they need quickly and accurately.

You'll be a vital part of our operations, managing inquiries, performing daily check audits, and researching payment details. If you have a strong sense of ownership and a knack for details, this is the perfect role for you.

This is a full-time, in-office position, and some flexibility in working hours may be available.

Why You Should Join Our Team

We enjoy a culture focused on excellence that rewards and provides employees with:

• Benefits Package: Our benefits package offers medical, dental, vision, and life insurance options – some with no bi-weekly premiums – along with paid vacations, sick leave, and holidays. Our retirement options include 401(k) contributions and matches, and even a pension! There are also a variety of other benefits you can take advantage of, such as Short-Term Disability, discounted home and auto insurance, discounted legal plans, and more!

• Feedback: Wonder how you’re doing? We’ll tell you. Curious about your career options? Let’s chat! We believe that feedback and coaching are important priorities that help you do your best work. Performance reviews sometimes come with a bonus, so if you like extra cash or time off, this could be the place for you!

Responsibilities

What You'll Do:

• Field incoming questions and resolve issues from internal and external customers via phone, email, and in-person.

• Ensure accuracy and compliance by performing daily check audits.
• Process check replacement requests
• Dig into the details to research and resolve issues with Electronic Funds Transfer (EFT) payments.
• Communicate with stakeholders to keep payments running smoothly.
• Tackle a variety of administrative tasks, including supporting the Finder garnishment program.

Qualifications

What You'll Need to Succeed:

• Exceptional Communication: You are a clear and empathetic communicator, both in writing and on the phone.

• Customer-Centric Mindset: You enjoy helping others and can handle a wide range of interactions with patience and professionalism.
• Keen Eye for Detail: You're meticulous and have a high degree of accuracy.
• Ability to Juggle: You can manage and prioritize multiple tasks in a dynamic, fast-paced setting.
• Problem-Solving Skills: You're curious and persistent, able to research and find solutions to complex issues.

Supplemental Information

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• DHRM rules apply for promotions/transfers.