Financial Operations Analyst

We are seeking a highly motivated and detail-oriented Financial Operations Analyst to join our dynamic finance team. This role is crucial for ensuring the accuracy of our daily financial transactions and maintaining strong relationships with our vendors and internal teams. The ideal candidate is a proactive problem-solver with a passion for data analysis, reconciliation, and process improvement in a fast-paced environment. If you excel at financial investigation and enjoy working collaboratively, we would love to hear from you.

Responsibilities

• Serve as the primary point of contact for a large team of agents, researching and resolving real-time finance-related questions and issues.
• Conduct detailed customer dispute research using the company’s order management system to gather evidence and validate confirmed orders.
• Perform daily reviews of previous orders to ensure customer charges and vendor/internal reconciliations are processed accurately and finalized.
• Execute a three-way match of company order records, third-party transaction registers, and vendor invoices, thoroughly investigating and resolving any discrepancies.
• Prepare and format large data files for upload into a third-party system, which includes combining orders, filling in missing data points through research, and ensuring data integrity.
• Assist in researching, requesting, and managing airline vendor commissions by analyzing complex contracts and guidelines to increase revenue.
• Support the Finance team during the month-end close process by investigating discrepancies and reporting findings in a clear and concise manner.
• Act as a key liaison between internal teams and airline relations to research, analyze, and resolve ticketing issues while ensuring adherence to best practices.

Qualifications

• Strong Excel and analytical skills with a proven ability to manage and interpret large datasets.
• A collaborative spirit and experience working effectively as a team worker.
• Self-motivated and able to manage tasks independently with a high degree of accuracy and ownership.

Preferred Qualifications

• Experience working within the Airline Reporting Corporation’s (ARC) guidelines for settlement reconciliation and exception handling, including IAR and Memo Manager.
• Experience working in a GDS (Global Distribution System), with Amadeus being highly preferred.
• Experience working with various airlines and payment platforms to research and dispute debit memos and chargebacks.
• Vocational or technical training in Accounting and familiarity with accounting systems.

We are devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity of any other characteristic protected by law. Must successfully pass a post-offer background check and drug screen.