Financial Operations Specialist

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for a new Financial Operations Specialist:

Key accountabilities and decision ownership:

• Conduct investigations, review, and analyze chargeback cases to determine their validity and merit.
• Ensure to respond to all dispute cases within specified timeframes.
• Excellent knowledge of the chargeback process and scheme rules & guidelines.
• Maintain accurate records of chargeback cases and ensure that no missed cases to avoid financial losses.
• Ensure compliance with payment processing guidelines and legal requirements.
• Maintain accurate chargeback reconciliation file to determine the pending recovery cases and the flow of chargeback fund.
• Ensure to recover the chargeback losses from merchant within time.
• Communicate with customers, banks (local & international) schemes, and other parties involved to resolve chargeback.
• Manage customer queries relating to chargebacks.
• Conduct daily, weekly, and monthly analysis on claims, complaints, and chargebacks activities.
• Communicate all relevant stakeholders for all related issues.

Must Have Technical / Professional Qualifications:

• Minimum 3+ years of experience in chargebacks, financial operations, or a similar analytical role.
• Prior experience in SaaS or FinTech industries is considered a strong advantage.
• Bachelor’s degree in Finance, Accounting, Business Administration , or a related field (a diploma or equivalent qualification in a numerate/analytical discipline may also be considered).
• Solid understanding of the Financial Services/FinTech sector .
• Strong analytical and problem-solving skills with high attention to detail.
• Proficiency in Microsoft Excel and reporting tools; experience with dashboards is a plus.
• Familiarity with financial systems, reconciliation tools, or payment gateways is an advantage.
• Experience using support ticketing systems is a plus.
• Excellent computer skills .
• Fluent in English with native-level Arabic proficiency.

Join our dynamic team as a Financial Operations Specialist and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.

Our values guide how we think and act - They describe what we care about the most.

Customer first - It’s embedded in our design thinking and customer service approach.

Open - Openness allows us to constantly improve and evolve.

Real - No jargon and no excuses!

Bold - Constantly challenging ourselves and our way of thinking.

Resilient – If we fail, we bounce back stronger than before

Collaborative - We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.