Financial Operations Support Business Analyst

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Financial Operations Support Business Analyst
Job Title: Information Technology BA IV
Agency: Health & Human Services Comm
Department: Agency Finance
Posting Number: 12921
Closing Date: 04/24/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Group: TEXAS-B-27
Salary Range: $7,015.16 - $10,000.00
Pay Frequency: Monthly
Shift: Day
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM
IT,Z Prefix

Brief Job Description: This position in the Financial Operations Support area provides senior-level analysis, development, and support of both complex business process and system solutions to enhance daily operations of the CFO Division. Works to improve the quality of financial technology solutions to meet business needs at HHSC.

• Performs data analysis and research to troubleshoot technical and user issues with CAPPS Financials or another financial system;
• Gathers, assesses, and reviews user requirements, procedures, and problems to automate processes into or improve use of CAPPS Financials 9.2 (PeopleSoft) and other systems within the CFO area;
• Analyzes changes in program policies and procedures to determine their effect on automated systems;
• Establishes long-range objectives along with the strategies and actions to achieve them;
• Manages assigned projects or sub-projects, including user acceptance testing;
• Ensures data integrity and compliance with a wide variety of strict state and federal requirements.

May coordinate and guide the work of others as project lead. The candidate is expected to work under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

EJF 1: Provides analysis of complex financial and administrative data, agency business processes, and system requirements. (40%)

• Analyzes existing CAPPS Financials and other financial application processes to support business operations. Screens and evaluates user requests for assistance in troubleshooting issues. Coordinates technical analysis, debugging, and resolution of user issues.
• Analyzes changes to program policies and procedures to determine their effect on automated systems.
• Gathers and analyzes user requirements, business processes and needs, and workflow and data problems to identify automated solutions (new systems or improvements to existing financial systems). Evaluates changes to user business processes, CAPPS Financials and other financial application functionality, configurations, workarounds, and fixes.
• Monitors the implementation and enhancement of computer systems to ensure proper functionality.
• Acts as a liaison between the IT development group and business users concerning the development and implementation of new systems and enhancement to existing systems.

EJF 2: Leads and participates in workgroups and projects. (40%)

• Develops and/or reviews system documents to convey business requirements and support efficient system design.
• Leads work sessions with agency subject matter experts, both technical and program area.
• Identifies potential risks and difficulties related to CAPPS Financials and other financial systems and proposes strategies to mitigate or avoid them.
• Manages project scope, schedule, activities, acceptance, and deployment readiness. Processes change requests as required.
• Prepares budgetary cost estimates and develops project implementation proposals, documentation, and scheduling; writes technical specifications and requests for proposals.
• Coordinates with outside vendors and contractors to complete projects and service requests.
• Provides consultation, documentation, and direction regarding analysis, design, configuration, testing, and policy implementation within CAPPS Financials and other financial systems.

EJF 3: Develops, conducts, and coordinates documentation, testing, and training. (15%)

• Identifies and documents system-related business processes.
• Evaluates process workflows in CAPPS Financials and other financial systems, and with interfacing systems and programs.
• Reviews project deliverables such as project charters, design documentation, test plans, and risk assessment plans and provides comments and suggestions to document owners.
• Develops test scenarios and procedures. Performs application and user acceptance testing of new system functionality.
• Coordinates with agency subject matter experts and support staff to arrange testing, review test results, and track defect remediation.
• Develops training curricula and conducts formal and informal training.
• Performs mentoring and documentation that result in knowledge transfer to other analysts within the organization to aid in the development of their skills.

EJF 4: Performs related work as assigned. May coordinate and guide the work of others as project lead. (5%)

Attends work on a regular and predictable schedule in accordance with agency leave policy.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of project management principles and practices
• Knowledge of software development life cycle and systems development life cycle concepts
• Knowledge of work simplification methods
• Working knowledge of databases such as Oracle, Access, and SQL Server
• HHSC Budget/Accounting data and process knowledge a plus

• Considerable skill in coordinating and solving problems; and in analyzing and evaluating complex data, policies, and issues
• Skill in analyzing and evaluating complex information technology applications, policies, and issues; and in developing creative and workable solutions to complex problems and issues
• Skill in business analysis methodologies
• Skill in communicating complex technical information clearly and concisely, both orally and in writing, to diverse audiences
• Skill in managing user expectations and satisfaction
• Skill in TOAD for Oracle, Financial Data Warehouse, Cognos, and/or PL/SQL a plus

• Ability to think strategically, focusing on business value results that best use automated solutions
• Ability to analyze and interpret technical information, including regulations, policies, and automation system documentation / specifications
• Ability to translate user/business needs into technical requirements and to communicate technical instructions to system users
• Ability to work with and on teams to support critical business functions
• Ability to work with management and external and internal customers
• Ability to address issues/concerns in a professional manner
• Ability to guide the work of others

Registrations, Licensure Requirements or Certifications

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in computer information systems, management information systems, business management, or a related field. Appropriate experience may be substituted for the required education on a year-for-year basis.

Four years’ progressively responsible experience in process, business, or systems analysis and work on complex financial systems required.

At least two years’ experience with PeopleSoft required.

Experience with the CAPPS Financials baseline from the Texas Comptroller of Public Accounts or with the HHS implementation of CAPPS Financials preferred.

Prefer experience working with Texas state agencies or institutions of higher education in a department with statewide or broad oversight responsibilities.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.