FinOps Manager AR, FinOps

Key Job Responsibilities

• Be an expert in the collection processes
• Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts
• Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
• Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes
• Manage direct reports and internal/ external stakeholders
• Assist in resolving escalated discrepancies to ensure timely and accurate resolution.
• Working with the functional leaders and other internal groups to build scalable processes
• Collaborating with the Global Finance Operations team and internal business partners.
• Lead and Participate in operational excellence activities
• Analyze processes, recommend improvements and manage related quality/internal controls indicator.
• Managing annual performance targets, creating and monitoring appropriate performance metrics
• Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders
• Oversee the hiring & training of new team members and support their development
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

Basic Qualifications

• Bachelor's degree in finance, accounting or a related field
• In depth knowledge of Order to Cash Process
• 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Managerial skills to handle problems and crisis in a confident and decisive manner.
• Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches
• Excellent negotiation, interpersonal, verbal and written communication skills
• Ability to work under pressure and with strict deadlines
• Proficient in Microsoft Excel and Word
• Proven instances in identifying and driving process improvements and operational efficiency projects

Preferred Qualifications

• MBA, or CPA
• Knowledge of Tableau
• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
• Post-graduation or a Master's Degree Accounting/Finance or a related field

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