Fintech Operation Lead

Job Summary

The Fintech Operation s Lead will support the performance and adoption of digital fintech products across branches. The role focuses on monitoring digital lead s, supporting on-ground teams, coordinating with internal stakeholders, and ensuring branches are enabled, trained, and performing efficiently. The candidate will play a key role in daily reporting, issue resolution, and performance enhancement initiatives.

Key Responsibilities

Digital Lead s, Digital products & Features Performance Monitoring

Monitor digital lead s and digital product performance daily, including assignment status, calls performance, conversion rates, and feature activation across branches .

Track adoption and utilization of digital products and features across branches.

Identify performance gaps in digital products/features and support initiatives to improve performance and conversion.

Tackle technical issues related to digital products and features and trigger fast resolution with relevant teams.

Branch Support & Enablement

Act as a support and reference focal point for on-ground branch teams.

Follow up on newly onboarded MNT branches to ensure they receive the required digital training and are fully enabled.

Verify that trained branches have received all training materials and necessary operation al information.

Ensure consistent application of fintech operation al processes across branches.

Cross-Functional Coordination

Coordinate with internal functional teams (Technology, Call Center, Finance, Product, etc.) to resolve branch-related issues efficiently.

Ensure timely follow-up and closure of operation al and technical challenges impacting branch performance.

Escalate critical issues when needed and track them through to resolution.

Target support contribution

Communicate daily with regional and city managers, as well as team lead s, to support achieving their targets, address operation al challenges, and ensure timely issue resolution related to digital products and features.

Communicate with Branch Managers to support achieving their targets, address operation al challenges, and ensure timely issue resolution related to digital products and features.

Conduct field visits to low-performing branches to identify issues and support performance enhancement.

Required Skills & Qualifications

Bachelor’s degree, preferred in Business, Finance, Information Systems, or a related field.

Strong analytical skills with attention to detail.

Good communication and coordination skills.

Good level in Excel, Microsoft tools, and basic reporting tools.

Willingness to conduct field visits and work closely with branch teams.

Basic understanding of fintech products or digital financial services is a plus.