Fintech Operations Specialist

Job Summary

The Fintech Operations Specialist supports the performance, adoption, and smooth operation of digital fintech products across branches. The role focuses on daily monitoring of digital leads and product performance, supporting branch teams, coordinating with internal stakeholders to resolve issues, and ensuring branches are properly enabled and compliant with fintech operational processes. The specialist plays an active role in reporting, follow-ups, and operational support to enhance overall digital performance.

Key Responsibilities

Digital Leads & Digital Products Monitoring

• Monitor digital leads and digital product performance daily, including assignment status, call activity, conversion rates, and feature activation across branches.


• Track adoption and utilization of digital fintech products and features.


• Identify performance gaps or irregularities and report findings to the relevant teams.


• Follow up on technical or operational issues related to digital products and features and coordinate with concerned teams for resolution.

Branch Support & Enablement

• Act as a support focal point for branch teams regarding fintech products and digital processes.


• Follow up with newly onboarded branches to ensure completion of required digital training and readiness.


• Ensure branches receive training materials, guidelines, and operational updates related to fintech products.


• Support consistent application of fintech operational procedures across branches.

Cross-Functional Coordination

• Coordinate with internal teams (Technology, Call Center, Finance, Product, etc.) to support resolution of branch-related operational and technical issues.


• Follow up on open issues and ensure proper documentation and closure.


• Escalate unresolved or critical issues to senior team members when required.

Performance Support & Communication

• Communicate regularly with regional teams, city managers, and branch managers to support target achievement related to digital products.


• Support branches in addressing operational challenges impacting digital leads and product performance.


• Participate in field visits, when needed, to low-performing branches to help identify operational gaps and improvement opportunities.

Required Skills & Qualifications

• Bachelor’s degree, preferably in Business, Finance, Information Systems, or a related field.


• Good analytical skills with attention to detail.


• Good communication and coordination skills.


• Proficient in Microsoft Excel and Microsoft Office tools; basic reporting skills are required.


• Willingness to conduct field visits and work closely with branch teams.


• Basic understanding of fintech products or digital financial services is a plus.