Firefighter/Paramedic

General Description

Responsible work involving accurate input and review of 911 database, as well as understanding the overall operating procedures of the 911 telephone system. Maintains audio and printed records. Provides support to computer-aided dispatch system.

Essential Job Functions

Interacts with County departments, employees, citizens, and the serving telephone companies as required to maintain accurate 911 records and related information. Maintains daily 911 statistical information. Performs data-related maintenance of the Pasco County 911 Master Street Addressing Guide (MSAG). Resolves discrepancies in the MSAG, database, emergency service number (ESN) assignment, and other problems that may occur during the development, implementation and day-to-day maintenance of the 911 system. Maintains audio and printed records, and provides copies as required. Provides operational assistance to the Emergency Communications Computer System. Assists as required in EOC activation duties. Performs general equipment maintenance at all Pasco County Public Safety Answering Points (PSAP’S). Follows up on completion of 911 Trouble Reports to ensure repairs; reviews information with shift supervisor. Performs public education presentations pertaining to 911.

Performs related work as required.

Knowledge, Skills And Abilities

Knowledge of operational phases of County government and emergency services. Knowledge of the geographic area of Pasco County and adjoining areas. Ability to maintain records and prepare reports. Ability to offer viable suggestions and possible solutions to assist in maintaining a high-quality emergency communication system. Ability to operate a computer on both mainframe and personal computer level. Knowledge of modern office practices, procedures and equipment, and MS Office software such as Access, Excel, and PowerPoint. Ability to understand and follow oral and written instructions and manuals, and apply these instructions to daily work situations. Ability to operate and learn new skills as related to the Emergency Communications Computer System. Ability to offer clear and accurate presentations to large groups of people. Ability to react quickly to urgent requests in an emergency situation.

Minimum Requirements

PHYSICAL SKILLS: Ability to communicate effectively using speech, hearing, writing, and vision skills.

EDUCATION, TRAINING, AND EXPERIENCE: Associates Degree from an accredited College or University in a related field OR graduation from high school or possession of an acceptable equivalency diploma and two years of related experience in a 911 Emergency Communication or information technology setting.

A comparable amount of directly related experience may be substituted for the minimum educational requirements.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS: Must possess a valid driver’s license.

Benefits Include

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.
  
  

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.

01

Do you have an Associate's Degree or higher in a related field, from an accredited two-year college or university?

• No
• Yes
  
  

02

Do you have a high school diploma or possess an acceptable equivalency diploma and two years of related experience in a 911 Emergency Communication or information technology setting?

• No
• Yes
  
  

03

Do you have a valid driver's license?

• No
• Yes
  
  

04

How many months of experience do you have working in a 911 Emergency Communication Center or information technology setting?

• None
• 1-11
• 12-23
• 24-35
• 36-47
• 48-59
• 60-71
• 72-83
• 84 or More
  
  

05

How many months of experience do you have resolving discrepancies in an MSAG database, emergency service number (ESN) assignment, and other problems that occur during the development, implementation and day to day maintenance of a 911 system?

• None
• 1-11
• 12-23
• 24-35
• 36-47
• 48-59
• 60-71
• 72-83
• 84 or more
  
  

06

How many months of experience do you have working with a computer on both a mainframe and a personal computer level, with working knowledge of MS Office software such as Access, Excel, and PowerPoint?

• None
• 1-11
• 12-23
• 24-35
• 36-47
• 48-59
• 60-71
• 72-83
• 84 or More
  
  

07

How many months of experience do you have interacting with County departments, employees, citizens, and serving telephone companies as required to maintain accurate 911 records and related information?

• None
• 1-11
• 12-23
• 24-35
• 36-47
• 48-59
• 60-71
• 72-83
• 84 or More
  
  

08

How many months of experience do you have following and applying oral and written instructions and manuals, and applying these instructions to daily work situations?

• None
• 1-11
• 12-23
• 24-35
• 36-47
• 48-59
• 60-71
• 72-83
• 84 or More
• Required Question