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First Impressions Officer (Female) - ACE Properties
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ACE Properties
is a Real Estate subsidiary of ACE Group for Companies, an ACE group of companies having a diversified portfolio including, Digital remittance services in more than 100+ countries, digital wallet services in the UK, and real estate projects, web-based News Channel, advertising businesses, and software solutions in Pakistan. ACE Properties
Active Projects: Canal City Sarai Alamgir, Dream City Kharian & ACE Shopping Park Kharian
The basic purpose of the First Impression Officer will be to facilitate walk-in guests at the reception in a pleasant manner through attentive listening and a problem-solving attitude. Talking and making calls to relevant individuals using the IP system, and also providing a range of administrative and clerical duties
Job Responsibilities:
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Active Projects: Canal City Sarai Alamgir, Dream City Kharian & ACE Shopping Park Kharian
The basic purpose of the First Impression Officer will be to facilitate walk-in guests at the reception in a pleasant manner through attentive listening and a problem-solving attitude. Talking and making calls to relevant individuals using the IP system, and also providing a range of administrative and clerical duties
Job Responsibilities:
- Greeting and welcoming visitors and directing them appropriately
- Communicating with relevant departments like HRD, Sales and Admin etc. regarding the visitor or interviewee
- Answering queries of the visitors, if any information is required or contact the relevant department for further information
- Maintain visitor's log
- Issuance of Visitors' badges to interviewees and other visitors
- Receiving and sorting daily couriers and issuance in relevant departments and maintaining a log of the same
- Daily verify that all lines are working properly and telephone devices are functional
- Answers incoming calls and route to relevant departments if required
- Focus on attentive listening and problem-solving
- Provides information obtained from a variety of sources to field questions from a caller regarding departments, phone numbers, operational hours, etc
- Updates and maintains a personal copy of the company telephone directory and other resources to ensure accurate dispensing of information
- Guide staff about routine questions regarding IP dialing and train where the particular staff need guidance about how to operate
- Facilitate call making and prepare a log of the same
- Reports telephone/internet issues to the NSS department for immediate assistance
- Arrange to call back on the specified time if requested/promised
- Maintain meetings logs as per the meeting room reservations
- Highlight all issues related to calls to concerned officials to resolve the matter and facilitate customers to the fullest
- Arrange meetings of directors with managers and respective staff as requested
- Keep looking forward to enhancing the knowledge base by working on communication skills and language accents
- Act as a custodian of all mobile numbers and relevant data in possession
- Keep records of calls placed and received
- Perform typing, proofreading, data entry, tasks etc
- Set up conference calls in different locations and time zones
- Assist the monitoring section in CCTV review for assigned tasks
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Perform all other duties as assigned
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