Urwah Admin

ACE Money Transfer

<div><b>Department:</b> IT / Network, Support &amp; Security<br>
<b>Reports To:</b> Assistant Manager / IT Manager<br>
<b>Job Type:</b> Full-time<br>
<br>
<b>About Us:</b><br>
<br>
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100+ countries.<br>
<br>
<b>Job Purpose</b><br>
<br>
The Network, Support &amp; Security Department Executive is responsible for managing day-to-day network support, cloud administration, user access, system availability, endpoint security, backups, compliance reviews, and IT asset documentation. The role ensures reliable IT operations, secure access management, timely issue resolution, and compliance with internal IT policies and security standards.<br>
<br>
<b>Key Responsibilities</b><br>
<br>
<b>IT Support &amp; Service Delivery</b><ul><li>
Resolve assigned network and IT support tickets within the defined SLA and priority timelines.</li><li>
Provide timely support for users related to network connectivity, system access, Microsoft 365, Google Workspace, VPN, and other IT services.</li><li>
Ensure personal queue tickets are monitored, updated, and closed with proper resolution notes.</li><li>
Coordinate with internal teams for escalations and follow-ups where required.</li></ul><br>
<b>
Microsoft 365 &amp; Google Workspace Administration</b><ul><li>
Manage user accounts, groups, permissions, licenses, and access rights in Microsoft 365 and Google Workspace.</li><li>
Ensure cloud-based applications are properly administered and aligned with company access policies.</li><li>
Support email, drive, shared mailbox, and collaboration platform-related issues.</li><li>
Monitor and maintain cloud app security and access hygiene.</li></ul><br>
<b>
Joiner, Mover &amp; Leaver Access Management</b><br>
<ul><li>
Create AD accounts, email accounts, network access, VPN access, and required permissions for new joiners before or on Day 1.</li><li>
Ensure passwords and initial access are configured securely.</li><li>
Disable leaver accounts and revoke access on the same day of exit.</li><li>
Update access records and coordinate with HR/Admin for joiner and leaver information.</li></ul><br>
<b>
 Network &amp; Firewall Maintenance</b><ul><li>
Maintain firewall, routers, switches, access points, and other network devices.</li><li>
Monitor UniFi AP uptime, performance, and coverage across all assigned sites.</li><li>
Troubleshoot network connectivity, Wi-Fi, routing, and firewall-related issues.</li><li>
Ensure network uptime, stability, and performance are maintained as per SLA.</li></ul><br>
<b>
Server Availability &amp; Backup Management</b><ul><li>
Monitor and maintain assigned servers and services to ensure high availability.</li><li>
Perform regular health checks for servers, network services, and critical systems.</li><li>
Execute and verify daily backups as per backup policy.</li><li>
Report backup failures immediately and ensure corrective action is completed.</li></ul><br>
<b>
Endpoint Security &amp; BitLocker Compliance</b><ul><li>
Ensure all company laptops and desktops are encrypted with BitLocker.</li><li>
Monitor encryption coverage and report non-compliant devices.</li><li>
Support endpoint security enforcement and device compliance activities.</li><li>
Maintain records of encrypted and non-encrypted company assets.</li></ul><br>
<b>
Risk, Security &amp; Compliance</b><ul><li>
Deploy critical patches within the defined MTTP target, especially within 7 days for critical patches.</li><li>
Conduct quarterly VPN access reviews and remove inactive or unauthorized users.</li><li>
Perform quarterly AD access reviews, including group memberships and stale accounts.</li><li>
Ensure AD password policy compliance for all users.</li><li>
Support IT security audits and compliance reporting where required.</li></ul><br>
<b>
Asset &amp; Documentation Management</b><ul><li>
Update IT asset records within 24 hours of any asset change, assignment, replacement, or return.</li><li>
Maintain updated documentation for network devices, SSIDs, AP layouts, switch configurations, and firewall details.</li><li>
Ensure network and system documentation is accurate, complete, and available for review.</li><li>
Support asset tracking, tagging, and governance activities.</li></ul><br>
<b>
Key Performance Indicators</b><ul><li>
Assigned network tickets resolved within SLA:<b> 95%</b></li><li>
Microsoft Cloud Base Apps, Google Workspace &amp; Microsoft 365 management:<b> 95%</b></li><li>
Joiner network access completed by Day 1: <b>100%</b></li><li>
Firewall, routers, network devices, and UniFi AP uptime:<b> 99.9%</b></li><li>
BitLocker encryption coverage: <b>100%</b></li><li>
Server availability for assigned services:<b> 99.9%</b></li><li>
Daily backup execution and verification: <b>100%</b></li><li>
Quarterly VPN access reviews: <b>100% reviewed</b></li><li>
AD password policy compliance: <b>100%</b></li><li>
Critical patch deployment within 7 days: <b>100%</b></li><li>
Leaver access revoked same day: <b>100%</b></li><li>
Quarterly AD access reviews: <b>100% reviewed</b></li><li>
Asset updates within 24 hours: <b>100%</b></li><li>
Network device documentation accuracy:<b> 98%</b></li></ul><br>
<b>
Required Skills &amp; Competencies</b><ul><li>
Strong knowledge of networking, firewalls, routers, switches, and access points.</li><li>
Hands-on experience with Active Directory, Microsoft 365, and Google Workspace.</li><li>
Understanding of VPN, endpoint security, BitLocker, patching, and backup processes.</li><li>
Ability to troubleshoot network, system, and user access issues.</li><li>
Good understanding of IT security, access control, and compliance practices.</li><li>
Strong documentation and reporting skills.</li><li>
Ability to manage tickets within SLA and prioritize tasks effectively.</li><li>
Good communication and coordination skills.</li></ul><br>
<b>
Required Qualifications &amp; Experience</b><ul><li>
Bachelor&rsquo;s degree in IT, Computer Science, Networking, or a related field.</li><li>
1&ndash;3 years of experience in IT support, network support, system administration, or security operations.</li><li>
Certifications such as CCNA, Microsoft 365, Google Workspace, Fortinet, Sophos, or ITIL will be preferred.</li><li>
Practical experience with AD, firewall management, cloud administration, backup verification, and endpoint security will be an advantage.</li></ul><br>
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile<br>
<p>
</p><p>WQiUJt9Hod</p></div>

L1 SOC Analyst

<div><h1 class="jobSectionHeader"><b>Job Description:</b><b> Receptionist / Front Desk Executive</b></h1><h2 class="jobSectionHeader"><b>
About Us</b></h2><p>
ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. The company is an online remittance service provider for customers in the UK, Canada, Australia, and the European Union, including Switzerland. ACE Money Transfer is the parent company of a group of companies with a diversified portfolio, including digital wallet services in the UK, as well as real estate, advertising businesses, and software solutions in Pakistan.</p><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2><p>
The Receptionist / Front Desk Executive will be responsible for managing the front desk operations, ensuring a professional and welcoming experience for visitors, employees, and external stakeholders. The role requires excellent communication skills, strong organisational abilities, and a customer-focused approach to efficiently manage visitor handling, telephone communication, administrative support, and workplace coordination.</p><h2 class="jobSectionHeader"><b>
Education &amp; Experience</b></h2><ul><li>
Bachelor's degree in Business Administration, Management, or a related field.</li><li>
Minimum 2&ndash;3 years of relevant experience in reception, front desk, administration, or customer service roles.</li></ul><h2 class="jobSectionHeader"><b>
Skills &amp; Competencies</b></h2><ul><li>
Excellent verbal and written communication skills in English and Urdu.</li><li>
Pleasant, professional personality with a customer-focused and problem-solving attitude.</li><li>
Proficiency in MS Office (Word, Excel, Outlook) and general computer literacy.</li><li>
Familiarity with IP telephony systems (e.g., 3CX) and multi-line phone handling is preferred.</li><li>
Strong organisational and multitasking skills with attention to detail.</li><li>
Ability to maintain confidentiality and handle sensitive information with discretion.</li><li>
Active listening skills and the ability to remain calm and courteous under pressure.</li></ul><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Reception &amp; Visitor Management</b></h3><ul><li>
Welcome visitors professionally, guide them to relevant departments, and maintain visitor records/cards.</li><li>
Coordinate with HR/Admin teams for visitors, interviews, and official appointments.</li><li>
Maintain reception area cleanliness, required supplies, and first-aid availability.</li><li>
Handle visitor inquiries and report suspicious activities or sensitive visits to management/HR.</li></ul><h3 class="jobSectionHeader"><b>
Telephone &amp; Communication Management</b></h3><ul><li>
Answer and transfer calls professionally to the appropriate departments and CX helplines.</li><li>
Ensure phone systems, internet connectivity, and communication tools are operational and report issues promptly.</li><li>
Arrange callbacks, conference calls, and provide support to employees regarding phone system usage.</li><li>
Maintain updated contact directories and ensure important messages are delivered accurately.</li></ul><h3 class="jobSectionHeader"><b>
Mail, Courier &amp; Records Management</b></h3><ul><li>
Receive, sort, distribute, and maintain records of couriers, parcels, and official documents.</li><li>
Maintain records of CVs, invitations, correspondence, and related documentation.</li><li>
Ensure confidentiality of official mobile numbers, contact details, and sensitive information.</li></ul><h3 class="jobSectionHeader"><b>
Administrative &amp; Clerical Support</b></h3><ul><li>
Manage meeting room bookings and support meeting arrangements.</li><li>
Perform clerical duties including data entry, typing, documentation, and record maintenance.</li><li>
Support HR activities for new employees and maintain stationery inventory records.</li></ul><h3 class="jobSectionHeader"><b>
Monitoring &amp; Reporting</b></h3><ul><li>
Monitor official vehicle activities and prepare daily reports.</li><li>
Support monitoring of staff schedules, CCTV-related tasks, and workplace cleanliness.</li><li>
Escalate issues related to calls, visitors, facilities, or operational matters to relevant stakeholders.</li></ul><p>
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile</p><p>
</p><p>63gD5ryGSN</p></div>

First Impression Officer

<div><div><h1 class="jobSectionHeader"><b>About Us:</b></h1><p>
ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. The company is an online remittance service provider for customers in the UK, Canada, Australia, and the European Union, including Switzerland. The company is the parent company of a group of companies with a diversified portfolio, including digital wallet services in the UK, as well as real estate, advertising businesses, and software solutions in Pakistan.</p><h1 class="jobSectionHeader"><b>
ROLE OVERVIEW</b></h1><p>
A junior-to-mid-level specialist role supporting ACE Money Transfer's security operations function across three areas: keeping the SIEM healthy and well-tuned, tracking threats relevant to ACE's environment, and proactively looking for signs of compromise that automated alerts may miss. The role is well-suited to someone with 1&ndash;2 years of SOC or security analyst experience who wants to grow beyond reactive alert triage into detection, intelligence, and hunting work.</p><h1 class="jobSectionHeader"><b>
KEY RESPONSIBILITIES</b></h1><ul><li>
Monitor and fine-tune SIEM alerts, reduce noise, adjust thresholds, and flag rules that are generating too many false positives.</li><li>
Write and update basic SIEM detection rules for common attack patterns, guided by MITRE ATT&amp;CK and with support from the wider team.</li><li>
Keep ACE's IOC list up to date by adding new malicious IPs, domains, and file hashes from threat feeds and ensuring they are blocked in SIEM and WAF.</li><li>
Monitor threat intelligence sources (NCSC, CISA, vendor advisories) for CVEs or attack techniques relevant to ACE's tools, cloud platform, M365, EDR/XDR, SIEM, and MFA platform, and summarise findings for the team.</li><li>
Run structured threat hunts using SIEM and EDR/XDR platforms to look for suspicious behaviour that alerts have not flagged, using playbooks and hypotheses provided or agreed with the manager.</li><li>
Document hunt activity and detection changes clearly, including what was searched, what was found, and any rules created or updated as a result.</li><li>
Support post-incident reviews by checking logs for signs of earlier attacker activity or missed indicators.</li><li>
Assist the SOC team by sharing relevant threat updates and flagging anything unusual identified during intelligence or hunting activities.</li></ul><h1 class="jobSectionHeader"><b>
REQUIRED SKILLS &amp; EXPERIENCE</b></h1><ul><li>
1&ndash;2 years of experience in a SOC, security analyst, or IT security role.</li><li>
Basic familiarity with SIEM or any SIEM platform, including understanding how alerts are generated and what log data looks like.</li><li>
Awareness of the MITRE ATT&amp;CK framework and common attack techniques.</li><li>
Ability to read and interpret security logs across endpoint, cloud, or identity sources.</li><li>
CompTIA Security+ or any equivalent certification.</li></ul><h1 class="jobSectionHeader"><b>
DESIRABLE</b></h1><ul><li>
Hands-on exposure to SIEM rule writing, Sigma rules, or query language queries.</li><li>
Familiarity with threat intelligence feeds or platforms (even free ones such as threat intelligence platforms, threat intelligence feeds, or similar resources).</li><li>
Basic Python or PowerShell scripting skills for simple automation tasks.</li><li>
Interest or coursework in threat hunting, detection engineering, or cyber threat intelligence.</li></ul><h1 class="jobSectionHeader"><b>
COMPETENCIES</b></h1><ul><li>
Curious and self-motivated, with a genuine interest in understanding how attacks work, not just closing tickets.</li><li>
Organised and detail-oriented, maintaining clear records of what was checked and what was found.</li><li>
Good communicator, able to explain a threat or finding clearly in writing to colleagues who were not involved.</li><li>
Collaborative and comfortable asking questions, sharing findings, and working as part of a small team.</li></ul><h1 class="jobSectionHeader"><b>
REQUIRED SKILLS &amp; EXPERIENCE</b></h1><ul><li>
1&ndash;2 years of experience in one or more of the following: detection engineering, threat intelligence, threat hunting, or senior SOC analyst roles.</li><li>
Hands-on expertise with SIEM rule authoring, decoder development, SIEM query interface querying, and log source integration.</li><li>
Proficiency in SIEM query languages, SIEM query language, or query language for hunt execution and detection development.</li><li>
Strong working knowledge of MITRE ATT&amp;CK and hands-on experience mapping TTPs to detection coverage and gap analysis.</li><li>
Demonstrated experience producing structured threat intelligence outputs, including IOC feeds, TTP briefings, and advisory reports.</li><li>
Familiarity with threat intelligence platforms, threat intelligence platforms, threat intelligence platforms, or equivalent solutions.</li><li>
Understanding of endpoint, cloud, network, and identity telemetry and how adversaries move across these layers.</li><li>
One or more certifications: CompTIA CySA+, Certified Threat Hunting Professional (THP), or equivalent.</li></ul><h1 class="jobSectionHeader"><b>
DESIRABLE</b></h1><ul><li>
Experience authoring Sigma rules and converting them to platform-specific detection formats.</li><li>
Familiarity with EDR/XDR platform Live Discover for custom hunt queries and behavioural analysis.</li><li>
Knowledge of dark web monitoring tooling and OSINT frameworks, OSINT platforms, OSINT tools, or equivalent solutions.</li><li>
Scripting capability in Python, query language, or Bash for IOC ingestion automation, hunt query execution, or SIEM integration development.</li><li>
Understanding of STIX/TAXII for structured threat intelligence sharing.</li><li>
Experience in a regulated financial services environment (FCA, PCI DSS v4.0.1, DORA, UK-GDPR).</li><li>
Familiarity with FS-ISAC feeds or equivalent financial sector threat intelligence communities.<br>
<br>
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile</li></ul></div><p>
</p><p>qEn4eplzix</p></div>

Detection Engineering, Threat Intelligence & Threat Hunting Analyst

<div><b>About Us:</b><br>
<br>
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.<br>
<br>
<b>Role Overview</b><br>
<br>
ACE Money Transfer is seeking an experienced and driven Project Lead to own and manage the end-to-end delivery of high-impact projects within the Project Management Office (PMO). The ideal candidate is a confident decision-maker and communicator who takes full ownership of project outcomes &mdash; from initiation and stakeholder alignment through to UAT, closure, and post-project analysis. This role is critical in ensuring projects are delivered on time, within scope, and in full alignment with business priorities in a dynamic, fast-paced environment.<br>
<br>
<b>Key Responsibilities</b><br>
<br>
<b>Project Initiation &amp; Charter Documentation</b><br>
<ul><li>
Lead end-to-end project delivery by owning the full project lifecycle from initiation through closure, ensuring all phases are executed in alignment with business objectives and PMO governance standards.</li><li>
Define and maintain the Project Charter and supporting rationale documentation, clearly articulating project scope, objectives, justification, and expected outcomes for stakeholder sign-off.</li><li>
Establish project governance structures at initiation, including roles and responsibilities, escalation paths, and communication protocols.</li><li>
Conduct project kick-off sessions to align all stakeholders on objectives, timelines, deliverables, and ways of working.</li></ul><br>
<b>
Project Timeline &amp; Delivery Management</b><br>
<ul><li>
Develop, manage, and continuously update the project timeline, identifying critical path dependencies, milestone targets, and delivery deadlines throughout the project lifecycle.</li><li>
Monitor progress against the plan on an ongoing basis, proactively identifying slippages and taking corrective action to keep delivery on track.</li><li>
Manage project scope by assessing and documenting the impact of any change requests on timeline, resources, and business outcomes.</li><li>
Maintain a live RAID log (Risks, Assumptions, Issues, Dependencies) and drive resolution of blockers with urgency and accountability.</li></ul><br>
<b>
Stakeholder Management &amp; Meetings</b><br>
<ul><li>
Plan, schedule, and lead all stakeholder meetings including project kick-offs, steering committee sessions, progress reviews, and escalation meetings.</li><li>
Prepare structured meeting agendas, facilitate productive sessions, and ensure all outcomes, decisions, and actions are accurately documented and distributed.</li><li>
Serve as the primary point of contact for all project stakeholders, maintaining clear, consistent, and timely communication throughout the project lifecycle.</li><li>
Build and sustain strong working relationships with business sponsors, technical teams, and cross-functional departments to ensure sustained project alignment.</li></ul><br>
<b>
Requirements Completion &amp; Stakeholder Approvals</b><br>
<ul><li>
Own the requirements completion process by assessing, tracking, and validating that all project requirements are fully delivered, accepted, and traceable to agreed business outcomes.</li><li>
Drive stakeholder engagement and formal approvals by coordinating requirement sign-offs, change approvals, and stage-gate decisions with relevant business and technical stakeholders.</li><li>
Conduct structured requirements review sessions to identify gaps, ambiguities, or scope changes and manage their resolution in a timely manner.</li><li>
Maintain a Requirements Traceability Matrix (RTM) that is reviewed and updated at each major project milestone.</li></ul><br>
<b>
UAT Coordination &amp; Sign-Off</b><br>
<ul><li>
Coordinate and oversee the end-to-end UAT (User Acceptance Testing) process, including test planning, environment readiness, stakeholder participation scheduling, and defect management.</li><li>
Work closely with QA teams and business stakeholders to ensure test cases are aligned with acceptance criteria and business requirements.</li><li>
Track and manage UAT defects from identification through to resolution, escalating critical issues to the appropriate stakeholders with recommended actions.</li><li>
Produce formal UAT completion reports and obtain documented sign-off from business stakeholders prior to deployment or go-live.</li></ul><br>
<b>
Monthly Project Reporting</b><br>
<ul><li>
Produce and distribute comprehensive monthly project status reports covering progress against timeline, milestone achievement, risks, issues, budget status, and upcoming activities.</li><li>
Ensure reports are tailored to the audience &mdash; detailed operational summaries for delivery teams and executive-level summaries for PMO leadership and business sponsors.</li><li>
Maintain project dashboards and status trackers that provide real-time visibility of project health to all relevant stakeholders.</li><li>
Uphold PMO governance standards by ensuring all reporting follows standardised templates, protocols, and submission timelines.</li></ul><br>
<b>
Post-Project Analysis &amp; Closure</b><br>
<ul><li>
Lead the formal project closure process, ensuring all deliverables have been accepted, documentation is complete, and handover to operational teams is confirmed.</li><li>
Conduct post-project analysis and produce structured closure reports covering delivery performance against baseline, lessons learned, and benefit realisation status.</li><li>
Facilitate post-project retrospective sessions with key stakeholders and document actionable recommendations for future projects.</li><li>
Maintain an organised and audit-ready project documentation repository covering the full project lifecycle, accessible to authorised personnel.</li></ul><br>
<b>
Qualifications &amp; Experience</b><br>
<br>
<b>Essential</b><br>
<ul><li>
Bachelor's or Master's degree in Project Management, Business Administration, IT, Computer Science, or a related field.</li><li>
4&ndash;7 years of demonstrated experience managing projects end-to-end, including stakeholder management, formal approvals, and documentation.</li><li>
Solid understanding of project management methodologies including Agile, Waterfall, or hybrid approaches.</li><li>
Proven experience producing Project Charters, project timelines, UAT documentation, and post-project reports.</li><li>
Proficiency in MS Office Suite (Word, Excel, PowerPoint) and project scheduling tools such as MS Project.</li><li>
Familiarity with project tracking tools such as Jira or Azure DevOps.</li><li>
Strong grip on project reporting and executive-level stakeholder communication.</li></ul><br>
<b>
Preferred</b><br>
<ul><li>
Certification in project management &mdash; PMP, Prince2, or CAPM is strongly preferred.</li><li>
Experience delivering projects within fintech, banking, or financial services environments.</li><li>
Exposure to cross-functional or multi-workstream projects involving technology and business teams.</li><li>
Experience managing distributed or offshore delivery teams.</li></ul><br>
ACE Money Transfer: https://acemoneytransfer.com/company-profile<p>
</p><p>xmttcssgU0</p></div>

Project Lead

<div>
 <strong>
  About Us:
  <br/>
  <br/>
 </strong>
 ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are looking to hire a Customer Experience Officer / Executive who will be responsible for delivering exceptional support to our customers across multiple communication channels. The ideal candidate will ensure timely resolution of customer queries, provide accurate information, and maintain a high standard of service quality as per regulatory requirements (KYC/AML. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset to enhance overall customer satisfaction and brand experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond promptly and professionally to customer inquiries across chat, email, and phone channels
  </li>
  <li>
   Assist customers with transaction-related queries, account issues, complaints, and general support, ensuring accurate and timely resolutions
  </li>
  <li>
   Handle KYC and AML-related inquiries, including customer guidance on verification requirements, document submission, status updates, and basic compliance checks in line with company policies
  </li>
  <li>
   Ensure all customer interactions comply with quality standards, regulatory requirements (KYC/AML), and internal compliance guidelines
  </li>
  <li>
   Track, manage, and resolve customer tickets within defined SLAs and service timelines, including compliance-related cases
  </li>
  <li>
   Follow up with customers as required to ensure complete and satisfactory resolution of issues
  </li>
  <li>
   Accurately document customer interactions, KYC/AML observations, feedback, and case notes within the system for audit and compliance purposes
  </li>
  <li>
   Escalate high-risk, suspicious, or complex cases to Compliance, AML, or relevant internal teams while ensuring clear communication and end-to-end follow-through
  </li>
  <li>
   Identify recurring customer issues and potential compliance gaps, and recommend process or service improvements to enhance customer experience and operational efficiency
  </li>
  <li>
   Maintain up-to-date knowledge of products, services, policies, and regulatory requirements, including KYC/AML standards
  </li>
  <li>
   Actively contribute to customer experience enhancements, risk mitigation, and continuous operational improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Marketing, Communication, or a related field (preferred)
  </li>
  <li>
   Minimum an year experience in customer service, support, or call center
  </li>
  <li>
   Experience of fintech is a plus point
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Strong problem-solving and analytical abilities
  </li>
  <li>
   Ability to handle pressure while maintaining professionalism and empathy
  </li>
  <li>
   Proficiency in using customer support tools, CRM systems, and ticket management platforms
  </li>
  <li>
   Attention to detail with strong documentation and follow-up skills
  </li>
  <li>
   Ability to work in shifts, weekends, or rotational schedules (if required)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer-centric mindset
  </li>
  <li>
   Active listening
  </li>
  <li>
   Conflict resolution
  </li>
  <li>
   Time management
  </li>
  <li>
   Adaptability
  </li>
  <li>
   Ownership and accountability
  </li>
  <li>
   Team collaboration
   <br/>
   <br/>
  </li>
 </ul>
 ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
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</div>


Customer Xperience Officer

<div><b>Integration Coordinator</b><br>
Payments &amp; Banking Infrastructure<br>
<div><div><div><b>
Location</b></div><div> Pakistan </div><div><b>Reports To</b></div><div> Head of Payments &amp; Banking Infrastructure</div></div><br>
<div><div><b>
Department</b></div><div> Payments &amp; Banking Infrastructure</div><div><b> Contract</b></div><div> Full-time</div></div><br>
</div><h1 class="jobSectionHeader"><b>
About the Role</b><br>
</h1>
ACE Money Transfer processes over millions of transactions a year across a global network of payment partners, acquirers, payout providers, and banking relationships. Keeping those integrations running and performing is critical to the business.<br>
The Integration Coordinator sits within the PBI team and acts as the operational bridge between ACE's internal IT and Engineering teams and our external payment partners. At any given time, PBI is running between ten and twenty active integration projects simultaneously &mdash; new partner onboardings, configuration changes, technical remediation, and API performance work. This role exists to keep those projects moving and to make sure nothing stalls due to miscommunication, missing information, or unresolved queries between teams.<br>
This is not a development role. We are looking for someone who understands how API-based integrations work well enough to hold informed conversations on both sides, spot where things are going wrong, and escalate clearly so that the right people can act. The value this person adds is speed, clarity, and follow-through across a high volume of concurrent workstreams.<h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><h2 class="jobSectionHeader"><b>
Integration Project Coordination</b><br>
</h2><ul><li>
Track all active PBI integration projects, maintaining an up-to-date picture of status, blockers, and next actions across onboardings, configuration changes, and technical remediation</li><li>
Act as the day-to-day coordination point between ACE's IT and Engineering teams and external payment partners on all integration matters</li><li>
Keep integration timelines moving by following up proactively with both internal and external parties, escalating to the Head of PBI where progress has stalled</li><li>
Prepare and circulate clear status updates on active integrations for internal reporting and team reviews</li><li>
Schedule and run integration calls, ensuring both sides are prepared, actions are documented, and follow-ups are completed</li></ul><h2 class="jobSectionHeader"><b>
Technical Bridge and Fact-Checking</b><br>
</h2><ul><li>
Review inputs from both ACE's internal teams and external partners, identifying inconsistencies, gaps, or conflicting information before they cause delays</li><li>
Ask the right questions of both sides to ensure integration decisions are based on accurate and complete information</li><li>
Validate that proposed configurations and solutions are aligned with ACE's requirements before escalating recommendations to IT for implementation</li><li>
Liaise with partner technical teams to gather API documentation, integration specs, and clarification on technical requirements</li><li>
Maintain integration documentation including API specs, configuration records, flow diagrams, and issue logs</li></ul><h2 class="jobSectionHeader"><br>
<b>
API Health Monitoring</b><br>
</h2><ul><li>
Monitor the ongoing health and performance of live API integrations across ACE's payment partner network</li><li>
Identify anomalies, degraded performance, or suboptimal payload configurations that may be affecting acceptance rates or transaction performance</li><li>
Escalate findings to IT and the relevant partners with clear documentation of the issue, observed impact, and suggested next steps</li><li>
Track remediation progress on flagged API issues through to resolution</li><li>
Maintain a live view of API health across all active partner integrations and provide regular reporting to PBI leadership</li></ul><h2 class="jobSectionHeader"><br>
<b>
Knowledge and Documentation</b><br>
</h2><ul><li>
Build and maintain a structured library of integration knowledge covering partner configurations, known issues, resolution history, and API behaviour</li><li>
Capture integration learnings so they are accessible to the wider PBI and IT teams and do not need to be relearned</li><li>
Document pre- and post-go-live configurations to support future troubleshooting and partner reviews</li></ul><h1 class="jobSectionHeader"><b>
What We Are Looking For</b></h1><h2 class="jobSectionHeader"><br>
<b>
Essential</b><br>
</h2><ul><li>
2 to 5 years of experience in a technical coordination, integration support, or payments operations role</li><li>
Strong working knowledge of REST APIs, SDKs, and API-based integration concepts able to read API documentation and identify issues without needing to write code</li><li>
Comfortable operating as a bridge between technical teams and commercial or operational stakeholders</li><li>
Highly organised with a structured approach to tracking and following up across multiple concurrent workstreams</li><li>
Strong written English with the ability to communicate technical issues clearly to both technical and non-technical audiences</li><li>
Available during UK business hours or with significant overlap (PKT is UTC+5)</li></ul><h2 class="jobSectionHeader"><br>
<b>
Desirable</b><br>
</h2><ul><li>
Background in payments, fintech, or financial services &mdash; familiarity with acquirers, payout providers, open banking, or payment gateways</li><li>
Understanding of transaction lifecycles, decline reasons, and acceptance rate drivers</li><li>
Experience with tools such as Postman, API monitoring platforms, or project tracking tools</li><li>
Exposure to webhook configurations, 3DS authentication flows, or payment routing logic</li></ul><h1 class="jobSectionHeader"><br>
<b>
What We Offer</b><br>
</h1><ul><li>
Competitive salary aligned to experience</li><li>
A technically rich coordination role at the centre of a global payments infrastructure function</li><li>
Direct exposure to a wide network of international payment partners, acquirers, and banking relationships</li><li>
Clear scope to develop deeper payments expertise within a fast-scaling business</li></ul><br>
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile<p>
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Integration Coordinator - Payments & Banking Infrastructure

Join ACE Money Transfer and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.