First Impressions Officer (Female) - ACE Properties

ACE Properties is a Real Estate subsidiary of ACE Group for Companies, an ACE group of companies having a diversified portfolio including Digital remittance services in more than 100+ countries, digital wallet services in the UK, and real estate projects, a web-based News Channel, advertising businesses, and software solutions in Pakistan. ACE Properties.

Active Projects: Canal City Sarai Alamgir, Dream City Kharian & ACE Shopping Park Kharian

The basic purpose of the First Impression Officer will be to facilitate walk-in guests at the reception in a pleasant manner through attentive listening and a problem-solving attitude. Talking and making calls to relevant individuals using the IP system, and also providing a range of administrative and clerical duties

Job Responsibilities:

• Greeting and welcoming visitors and directing them appropriately
• Communicating with relevant departments like HRD, Sales and Admin etc. regarding the visitor or interviewee
• Answering queries of the visitors, if any information is required or contact the relevant department for further information
• Maintain visitor's log
• Issuance of Visitors' badges to interviewees and other visitors
• Receiving and sorting daily couriers and issuance in relevant departments and maintaining a log of the same
• Daily verify that all lines are working properly and telephone devices are functional
• Answers incoming calls and route to relevant departments if required
• Focus on attentive listening and problem-solving
• Provides information obtained from a variety of sources to field questions from a caller regarding departments, phone numbers, operational hours, etc
• Updates and maintains a personal copy of the company telephone directory and other resources to ensure accurate dispensing of information
• Guides staff about routine questions regarding IP dialing and train where the particular staff need guidance on how to operate
• Facilitate call making and prepare a log of the same
• Report telephone/internet issues to the NSS department for immediate assistance
• Arrange to call back on the specified time if requested/promised
• Maintain meeting logs as per the meeting room reservations
• Highlight all issues related to calls to concerned officials to resolve the matter and facilitate customers to the fullest
• Arrange meetings of directors with managers and respective staff as requested
• Keep looking forward to enhancing the knowledge base by working on communication skills and language accents
• Act as a custodian of all mobile numbers and relevant data in possession
• Keep records of calls placed and received
• Perform typing, proofreading, data entry, tasks etc
• Set up conference calls in different locations and time zones
• Assist the monitoring section in CCTV review for assigned tasks
• Perform all other duties as assigned
  
  

ACE Money Transfer: https://acemoneytransfer.com/company-profile

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