Fitness Centre Attendant

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Fitness Centre Attendant to join our Leisure Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Leisure Department, Fitness Centre Attendant is responsible for providing Guest Relation services in the context of the recreation environment, specifically regarding the Health and Fitness operation. Ensures all guests are greeted and treated in accordance with LQA standards. Provides information relating to all Beach Club services/activities. The Fitness Centre Attendant reports to the Fitness Supervisor.

As Fitness Centre Attendant, you will be responsible for the following duties:

• Reports directly to and communicates with the Fitness Instructor on all pertinent matters affecting the overall health & fitness operation.
• On a daily basis takes responsibility for the safe operation of the Fitness Suites in accordance with the Normal Operating Procedure (NOP) and Emergency Action Plan (EAP).
• Recognizes and acknowledges all guests & members encouraging a friendly, welcoming and social atmosphere, in accordance with LQA standards.
• Provides supervision and basic assistance for all Fitness Suite users, including basic inductions detailing correct usage of machines.
• Be confident, flexible, safety minded, enthusiastic at all times and possess good spoken English skills. Must have a friendly nature and be able to smile and interact with an international clientele base.
• Communicates efficiently with other members of the Fitness Team regarding all matters, including specific training requests/needs of guests/members, for attention of the qualified Fitness Instructors.
• Under the guidance of the Fitness Instructor helps, produces, operates and constantly updates the current departmental SOP’s in so far as they affect the work of the Fitness Team.
• Be fully conversant with the departmental NOP/EAP and ensures constant compliance with its wording.
• Performs daily recorded checks on all fitness equipment, cleanliness, and issues.
• Reports all injuries, accidents/incidents, and maintenance issues to the Assistant Recreation Manager immediately.
• Gains in depth knowledge of entire recreation operation and be proactive in suggesting new ideas.

As Fitness Centre Attendant, we expect from you:

• Previous experience in the same role in a luxury hotel is required, resort experience is a plus
• Outgoing personality with excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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