Flagship Branch Manager

Job Purpose:

We are looking for inspiring Flagship Branch Managers to lead premium, high-visibility client centers across the UAE. These leaders will serve as the face of the bank’s physical experience, delivering exceptional, differentiated, high-touch banking experience that integrates wealth management, concierge-level service, and personalized financial solutions. The role blends team leadership, sales excellence, and experiential service in a luxury environment.

Key Accountabilities:

Branch Leadership & Operations

• Lead day-to-day operations of the flagship branch, ensuring adherence to service standards, policies, and controls.
• Create a welcoming, efficient, and premium client environment reflective of the bank’s brand values.

Sales & Performance Management

• Drive team performance against acquisition, retention, and satisfaction metrics.
• Monitor branch KPIs and implement initiatives to boost productivity and service quality.

Client Engagement & Relationship Building

• Foster deep client relationships by delivering exceptional service and personalized solutions.
• Partner with Relationship Managers and product experts to cross-sell offerings across banking, wealth, and lifestyle services.

Experience Design & Hospitality

• Development of a luxury banking environment that reflects exclusivity, discretion, and excellence.
• Curate events and experiences within the branch to engage high-value clients.
• Ensure every touchpoint reflects the sophistication and discretion expected by HNWIs.

People Development

• Coach, develop, and inspire branch staff to embody luxury service and advisory professionalism.

Foster a collaborative and performance-driven culture.

Key Accountabilities & Experience:

• 8+ years of experience in branch management, private banking, or luxury retail.
• Proven track record of managing affluent/HNWI client relationships.
• Bachelor’s degree in business or related field; certifications in service excellence are a plus.

Skills & Competencies:

• Arabic speaking is mandatory
• Strong leadership and service orientation.
• Excellent interpersonal and sales skills.
• High attention to detail and experiential design.
• Understanding of UAE clientele and luxury service standards.