Fleet Aftersales Key Account Manager

About the Company

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Powered by our diversity, we lead the way world moves:

• We Are Customer Centric : We hold ourselves accountable, understand current and anticipate future needs, listen, learn constantly, have an ownership mindset.

• We Win Together: We demand the best of ourselves, are passionate about performance, are a meritocracy, collaborate through respect, trust and openness, build each other up.

•We Are Agile and Innovative : We are adaptable, are resilient, have the courage to be disruptive, focus on speed & efficiency, drive simplicity.

•We Care for The Future: We embrace a vision, are accountable for the wellbeing & motivation of our teams, take action to make a better future, build sustainability inside and out, always act with integrity

Job Summary

The Fleet Aftersales Key Account Manager is responsible for leading all post-sales service and parts operations for large and SME fleet customers. The role ensures seamless vehicle lifecycle management from maintenance and repair programs to cost-of-ownership optimization delivering maximum uptime, customer satisfaction, and profitability.

This position acts as the central liaison between the fleet customers, Importers service workshops and parts operations and Stellantis, ensuring that fleet renewal cycles, maintenance programs, and parts availability are strategically managed to meet service-level agreements (SLAs) and drive retention.

Key Responsibilities

Strategic Management

• Develop and implement aftersales strategies for fleet customers to support long-term retention, renewal, and profitability.
• Define and monitor total cost of ownership (TCO) and lifecycle cost models for fleet customers.
• Design and manage service and maintenance contracts aligned with fleet needs and warranty conditions.

Operational Execution

• Coordinate and monitor vehicle maintenance, repair, and parts supply to minimize downtime.
• Oversee workshop scheduling, prioritization, and SLA adherence for key fleet accounts.
• Establish parts safety stock planning and forecasting in collaboration with supply chain teams.
• Lead proactive communication with fleet customers on service performance, repair status, and parts availability.

Customer Relationship & Account Management

• Serve as the single point of contact for aftersales support to fleet customers.
• Conduct regular performance reviews, ensuring service quality and contractual compliance.
• Identify and develop business opportunities within existing fleet accounts (renewals, upgrades, add-on services).

Process & Reporting

• Monitor fleet performance metrics: downtime, cost-per-vehicle, service turnaround, warranty claims, parts stock levels etc.
• Generate periodic performance reports and improvement plans.
• Collaborate cross-functionally to enhance customer experience and streamline internal operations.

Qualifications

- Education: Bachelor’s degree in business administration, Automotive or Mechanical Engineering, Supply Chain Management or related field.

-Experience: 5+ years of experience in fleet key account management, within the automotive industry.

Technical skills:

• Warranty claim systems (e.g., DealerConnect, e-SIGI, SAGAI, SAP)
• Strong understanding of automotive aftersales operations , including service, maintenance, and parts management.
• Knowledge of fleet management principles — TCO analysis, lifecycle management, and service contracts.
• Experience with ERP / CRM systems (e.g., SAP, DMS, Salesforce).
• Data analysis and reporting proficiency (Excel, Power BI, etc.).
• Understanding of warranty processes, safety standards, and logistics planning.

Soft skills

• Excellent communication and stakeholder management skills.
• Customer-centric mindset with strong negotiation and presentation abilities.
• Analytical thinker with problem-solving and decision-making capabilities.
• Strong organizational and coordination skills with attention to detail.
• Ability to manage pressure and multitask across multiple fleet accounts.

At Stellantis, we assess candidates based on qualifications, merit, and business needs.

We welcome applications from people of all age groups, ethnicity, nationality, religion, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.