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Fleet Control Asst Analyst
Overview:
This is a high-impact, shift-based role requiring strong leadership, data-driven decision-making, and the ability to operate in a fast-paced, global shared services environment. You will also act as a key enabler for continuous improvement, system optimization, and service delivery excellence aligned with defined SLAs and KPIs.
Responsibilities:
As a Fleet Control Shift Lead, you will play a critical leadership role within the Fleet Control Tower, driving operational excellence, safety compliance, and real-time performance management across multiple geographies. You will lead a team responsible for monitoring fleet activities, identifying safety violations, and ensuring timely escalation and resolution through advanced telematics and AI-driven systems.
This is a high-impact, shift-based role requiring strong leadership, data-driven decision-making, and the ability to operate in a fast-paced, global shared services environment. You will also act as a key enabler for continuous improvement, system optimization, and service delivery excellence aligned with defined SLAs and KPIs.
- Lead, coach, and develop a team to consistently deliver against SLAs, KPIs, and operational targets
- Monitor real-time fleet operations and ensure immediate escalation of safety violations through appropriate channels
- Drive a culture of safety, accountability, and compliance with company and legal standards
- Manage workload distribution across the shift based on live data inflow and operational priorities
- Oversee data accuracy through uploading, consolidation, and validation processes
- Audit team actions to ensure proper handling of incidents, adherence to escalation protocols, and service catalog compliance
- Own team performance metrics including OHS and NWOW scores
- Support system stability by reporting bugs, downtime, and coordinating with external vendors for enhancements
- Lead onboarding, training, and continuous coaching of new and underperforming team members
- Contribute to continuous improvement initiatives and process optimization through internal platforms
- Support incident investigations by providing data and operational insights
- Maintain and update process documentation, including DTPs and knowledge management systems
- Minimum 1 year of experience in a complex operations or shared services environment
- Proven team leadership and people management experience
- Strong ability to work with multiple systems, tools, and ticketing platforms
- Experience in service management and operational workflows
- Solid analytical mindset; SQL, Power BI, or data analysis skills are a strong advantage
- Excellent multitasking and time management capabilities in high-pressure environments
- Strong communication skills with the ability to work across diverse geographies and cultures
- High level of ownership, accountability, and attention to detail
- Commitment to safety standards and operational compliance
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