Fleet Control Sr. Associate

Deliver consistent, high-quality services in line with defined SLAs and KPIs while driving operational efficiency and continuous improvement

Provide real-time monitoring and customer support to ensure incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements

Validate reported violations accurately to ensure fair and precise assessments

Take immediate corrective actions with drivers, both verbally and in writing (English and Arabic), to prevent or mitigate potential risks

Maintain detailed and accurate shift records of all violations and incidents to support compliance and performance tracking

Collaborate closely with the Health & Safety team to identify operational risks and support the development of corrective action plans

Escalate high-risk violations or repeat offenders to senior leadership in accordance with established escalation protocols

Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement

Present analytical findings in a clear, actionable format to support data-driven decision-making

Contribute to the continuous improvement of internal processes and knowledge bases to ensure team alignment and awareness

0–1 year of experience in a call center, shared services, or control tower environment

Strong computer literacy with the ability to quickly learn and navigate multiple digital systems, dashboards, and fleet monitoring platforms; exposure to telematics, data visualization, or service management tools is a plus

Strong analytical skills with the ability to interpret large datasets, identify patterns, and generate actionable insights; familiarity with Excel, Power BI, or similar tools is highly desirable

Willingness to work in a 24/7 rotating shift environment, including weekends and holidays

Proven time management and multitasking skills, with the ability to prioritize effectively under time-sensitive conditions

Strong safety mindset, with commitment to risk prevention, compliance, and operational protocols

Experience with ticketing systems, service desk tools, or escalation workflows is an advantage

Knowledge of fleet monitoring or control tower systems is a strong asset

Ability to work effectively in diverse, cross-cultural teams and adapt communication style accordingly

Strong customer-oriented mindset, delivering high-quality support to internal and external stakeholders

Collaborative team player with the ability to build trust and partner effectively across functions (e.g., safety, logistics, operations)

Excellent verbal and written communication skills, with the ability to communicate clearly and confidently in both routine and high-pressure situations; strong English proficiency is required