Find The RightJob.
Fleet Control Tower Assoc. Manager
Overview:
The Fleet Control Tower Assoc. Manager is responsible for leading fleet control and operations teams across EMEA region (15+ Countries) to ensure effective real‑time monitoring of fleet maintenance, availability and safety violations across multiple geographies 24/7. The role is the focal point between operational teams and top management in S&T and BUs.
This position demands strong leadership, advanced operational capabilities, expertise in telematics/AI‑based monitoring systems, and a commitment to high safety and compliance standards.
Additionally, the manager drives the execution of ecosystem projects, oversees software testing and vendor interactions, and leads cross‑functional sustainability, compliance, and productivity initiatives across BUs and the region.
Responsibilities:
This position demands strong leadership, advanced operational capabilities, expertise in telematics/AI‑based monitoring systems, and a commitment to high safety and compliance standards.
Additionally, the manager drives the execution of ecosystem projects, oversees software testing and vendor interactions, and leads cross‑functional sustainability, compliance, and productivity initiatives across BUs and the region.
- Operational Leadership & Team Performance
Lead, coach, and mentor a team of 4 managers and 30 agents to consistently deliver services aligned with KPIs, SLAs, and operational excellence standards.
Drive continuous process improvement and operational efficiency.
Ensure high-level customer service and adherence to legal, company, and process requirements.
Manage the AOP budget for fleet control functions - Systems Management & Stakeholder Management
Design & maintain an E2E operation & governance for both on ground fleet & fleet control setups.
Lead software testing, bug reporting, and downtime communication with all relevant parties across all platforms.
Oversee vendor operations, system enhancements, and performance. -
Project Management & Reporting
Implement ecosystem projects and support BU ramp‑up and expansion initiatives.
Drive cross-functional sustainability, compliance, and productivity agendas.
Develop, maintain, and optimize dashboards and reports as per reporting catalog.
Represent fleet in all governance meetings with BUs leadership.
Deliver assigned productivity and cost avoidance targets
- Experience & Technical Skills
- 7-9 years of experience in complex operations or shared services environments.
- Proven team management and leadership experience.
- Strong working knowledge of telematics systems (AI monitoring, live tracking).
- Advanced reporting and analytics capabilities.
- Experience with ticketing and service management systems
- Technical understanding of monitoring tools, interfaces, and multi‑platform environments.
- Soft Skills & Competencies
- Strong customer orientation and track record of delivering high‑quality service.
- Excellent interpersonal, communication, and cross‑cultural collaboration skills.
- Strong leadership, coaching, and people‑management capabilities.
- Ability to multitask and manage time effectively under high‑pressure operations.
- Commitment to high safety standards and compliance culture.
- Ability to work with global geographies and diverse stakeholders.
Similar jobs
No similar jobs found
© 2026 Qureos. All rights reserved.