Fleet Dispatcher

Fleet Dispatcher

COMPANY DESCRIPTION

Farm To People is a fast-growing online grocery delivery service specializing in sustainably-sourced, local fresh produce and artisanally produced foods. Our customers can subscribe to a curated Farm Box or can choose to shop à la carte. We deliver 7 days per week and are rapidly expanding in the NYC market. We have a vast and ever-changing array of fresh produce, meats, dairy, bakery, and pantry items.

JOB DESCRIPTION

We are looking for a Fleet Dispatcher superstar to join our team. The ideal candidate will have excellent organizational and communication skills, strong logistical knowledge, and Excel/Google Sheets proficiency.

This role requires a high level of attention to detail, the ability to work calmly under pressure, and strong interpersonal skills. You must be comfortable managing time-sensitive delivery operations, anticipating issues before they arise, and driving continuous improvement in dispatch and customer experience workflows.

Main duties include, but are not limited to, the following:

• Serve as the primary point of contact for all drivers before and during deliveries.
• Facilitate daily driver check-ins and confirm readiness for departure.
• Oversee and assist with driver load-ups, ensuring:
• All orders are present, correctly labeled, and loaded in the proper sequence.
• Drivers understand delivery expectations & special instructions
• Proactively identify and resolve issues during the load-up process, including missing items, labeling discrepancies, or last-minute order changes.
• Manage real-time dispatch communications throughout the delivery window via delivery software, phone, and messaging tools.
• Troubleshoot delivery issues as they arise, including delays, access problems, customer availability issues, or driver questions.
• Handle driver no-shows or delays by escalating appropriately and implementing contingency plans
• Accurately log all delivery and dispatch issues in internal systems for tracking and follow-up.
• Identify recurring dispatch or load-up issues and suggest process improvements to reduce errors and improve on-time delivery performance.

Customer service:

• Assist customers with their questions, concerns, and requests via phone call, text message & email consistent with brand voice
• Communicate customer concerns to appropriate teams to effect necessary change and prevent recurrence of undesired customer experiences
• Review declined order charges and ensure reconciled payments enter fulfillment workflow
• Assist with miscellaneous printing, spreadsheet formatting, office tasks as required

Candidate should have:

• Ability to speak and understand Spanish at an intermediate level
• Comfort speaking on the phone with customers
• Advanced Excel/Google sheets and other online software skills
• Ability to take initiative, identify and resolve issues, and support a positive and professional work environment
• Ability to learn multiple internal systems & processes quickly
• A detail-oriented work ethic with a deliberate pace
• A love of learning & the ability to keep up with a constantly changing environment
• A motivated, positive, and empathetic attitude

COMPENSATION

This position is paid:

• $20-22 per hour (after 2 week training at $19/h)

Additional Perks:

• 30% discount on Farm To People
• PTO: 1 hour earned per 30 hours worked
• Partial coverage of company health insurance plan

SCHEDULE

• 40 hours per week; tentatively Monday-Friday, but subject to change

To apply please email and cc and with your resume & cover letter.

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Language:

• Spanish (Required)

Work Location: In person